Reception & Concierge

About ABN Group

For over 45 years, ABN Group has been a leader in building, property and home finance. We have helped thousands of people realise the dream of home ownership, delivering over 100,000 homes across Western Australia and Victoria. From first homes to luxury builds, we’ve earned the trust of our community along the way.

About the Role

We are seeking a Reception and Concierge to join the ABN Retail team within Home Collective on a permanent, part-time basis. Reporting to the Customer Experience Manager, you will be the first point of contact for customers and visitors, delivering a professional, welcoming and customer-focused experience at our Leederville Office. This role is ideal for someone who thrives in a hospitality-driven environment, enjoys engaging with people, and is passionate about providing exceptional service.

Key responsibilities include:

• Deliver a warm, professional and customer-focused experience for all visitors and enquiries.
• Manage reception operations, including calls and appointments.
• Coordinate guest arrivals, wayfinding and concierge services across the Retail Centre.
• Maintain presentation standards across reception, meeting rooms and customer spaces.
• Support customer hospitality, meeting room set-up and general guest services.
• Liaise with internal teams to ensure a seamless and memorable customer experience.

About You

We welcome candidates from a range of backgrounds who are customer-focused, take pride in delivering a positive customer experience.

• Professional, well-presented and confident in representing the business.
• Strong communicator with the ability to build rapport with a diverse range of customers and stakeholders.
• Good organisational skills, with the ability to prioritise and manage multiple tasks effectively.
• Customer-centric and solutions-focused, with a genuine passion for delivering outstanding service.
• A positive team player with strong Microsoft Office skills and comfortable handling phone call inquiries.
• The availability to work full business hours (8-hour shifts) on Thursday and Friday, plus one additional weekday. You’ll also be required to work a Saturday on a rotating basis, approximately every 4 to 6 weeks.

Why ABN Group?

We work to create careers, not just jobs. We invite you to be part of a community that values innovation, passion and excellence. Our employee benefits include:

• In-house discounts: We offer exclusive savings through our brands, key suppliers and our dedicated discount hub
• Career growth: Access opportunities to elevate your career within a thriving organisation
• Wellness focus: Dedicated programs to nurture your well-being
• Health coverage: Access discounted private health insurance
• Flexibility: Work arrangements tailored to support your work-life balance
• Parental leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.

Applications close: Sunday, 25 October 2026

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.