Reception & Customer Services

The Opportunity
  
Are you someone who enjoys being the person who keeps things moving? CAN PLAN is looking for a capable, organised and customer-focused Reception & Customer Services person to join their Nelson team.
  
This is a varied role combining reception, customer service, order processing, dispatch coordination and general administration. You’ll be the first point of contact for customers, coordinate orders and collections, and work closely with drivers and the wider team to keep things running smoothly. Your organisation, accuracy and initiative will be key in this busy role.
 
The Company
  
CAN PLAN is a locally based business providing practical waste and recycling solutions to customers across the region. With a busy operation and a strong focus on customer service, this is a hands-on environment where everyone plays an important part in keeping the day-to-day operation running smoothly.
 
The Role
  
As the first point of contact for CAN PLAN, you’ll provide friendly and efficient service across phone, email and face-to-face enquiries.
  
Your day will include:

• Processing customer orders received by phone, email and online
• Handling counter sales and customer enquiries
• Keeping customers updated on service cut-offs and delivery timeframes
• Assisting in coordinating skip deliveries and collections with drivers
• Providing drivers with accurate information and responding to customer queries
• Setting up new customer accounts and maintaining accurate customer records
• Completing EFTPOS and DPS reconciliations
• Supporting management and the wider team with administration and projects
• Identifying database issues and helping improve processes
• Providing additional administration support during busy periods or staff leave

It’s a role where priorities can change quickly, so being able to stay organised, communicate clearly and find practical solutions will be important.
 
Your Profile
  
You’ll ideally bring previous experience in reception, customer service, administration or a similar coordination role, along with:

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Confidence dealing with customers, drivers and a range of stakeholders
• Accurate data entry and a good eye for detail
• The ability to prioritise and stay calm when things get busy
• A practical, solutions-focused approach
• Good Microsoft Office skills
• Experience with Xero or similar systems would be an advantage
• Full work eligibility in NZ

Most importantly, you’ll be someone who takes ownership, uses initiative and enjoys being part of a team.
  
Interested?
  
This is a great opportunity to join a local business in a varied role where no two days are quite the same.
  
Please submit your application via this advertisement for a confidential discussion with the Search Recruitment team.