Reception & Engagement Coordinator

Job Title: Reception & Engagement Coordinator

Reports to: Director of Human Resources

FLSA Status: Non-Exempt

Location: Elkhorn, WI

Position Summary

The Reception & Engagement Coordinator plays a dual role in shaping the employee experience and providing front-line support to the organization. This position serves as the first point of contact for employees, visitors, and vendors while also leading initiatives that promote recognition, engagement, and a positive workplace culture. The ideal candidate is highly approachable, detail-oriented, and able to balance administrative tasks with creative program execution.

Key Responsibilities

Reception & Administrative Support (70%)

• Serve as the primary point of contact at the front desk, greeting employees, applicants, and visitors in a professional and welcoming manner.
• Answer and route incoming calls, monitor the reception email inbox, and respond to inquiries promptly.
• Maintain a tidy and professional front office and reception area.
• Handle incoming/outgoing mail, packages, and deliveries.
• Assist HR and other departments with scheduling, meeting preparation, and general administrative support.
• Maintain office supplies, coordinate vendor services (e.g., coffee, supplies, maintenance), and ensure shared spaces are organized.
• Support internal teams with administrative tasks such as filing, data entry, scheduling interviews, and maintaining employee directories.

Employee Engagement & Culture (30%)

• Coordinate monthly attendance and recognition programs, including eligibility reports, supervisor validation, and prize/raffle preparation.
• Plan and execute company events (holiday parties, employee appreciation days, service anniversaries, wellness initiatives, team-building activities).
• Partner with HR leadership to design and deliver engagement surveys, track participation, and present findings.
• Manage internal communications
• Collaborate with managers and supervisors to identify opportunities to improve morale and engagement.
• Maintain budget for engagement programs, track spending, and ensure cost-effective execution.
• Track participation, provide feedback to leadership, and recommend improvements for engagement initiatives.

Other Duties

• Act as a trusted ambassador of company culture and core values.
• Provide backup support to HR team members as needed.
• Perform additional administrative or project-based tasks as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in HR, Communications, or related field preferred.
• 1–3 years of experience in reception, customer service, HR, or office coordination.
• Strong interpersonal and communication skills; approachable and professional demeanor.
• Creative thinker with the ability to plan engaging activities and events.
• Highly organized, able to manage multiple priorities, and attentive to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning HRIS or communication platforms.
• Ability to handle confidential information with discretion