Reception and Sales Support

Position Purpose

VanHomes is looking for a customer-focused, collaborative team player and go-getter to join us as Reception and Sales Support. This is an entry-level role, ideal for someone with 1-2 years' experience who is keen to build a career in customer service.

As the first point of contact for our customers, you'll manage enquiries and provide a professional, welcoming experience across the customer journey, while supporting post-sale coordination and day-to-day administrative operations.

We're looking for someone who genuinely wants to contribute to a collaborative, energetic team — someone proactive and happy to pitch in wherever needed. In return, you'll be part of a supportive workplace culture built on trust, accountability and teamwork, helping VanHomes maintain its reputation as a leading modular and relocatable home manufacturer.

Key Responsibilities

• Manage front-line customer enquiries across various communication channels and facilitate appropriate Sales Team follow-up to support potential sales opportunities
• Attend to customers, visitors and contractors visiting the office
• Maintain front-office and display village presentation and readiness, including customer-facing areas and refreshments
• Provide administrative support to ensure smooth day-to-day operations
• Support the Sales Team with administrative, coordination and customer follow-up activities throughout the sales process
• Support site assessment administration and related documentation
• Manage post-sale customer communications, including updates on build progress, timelines, next steps and status information, including photos where required
• Coordinate with internal departments, including Drafting, Production and Installation, to support customer outcomes and escalate concerns or service issues where required
• Maintain accurate records of customer interactions, requests and follow-up actions
• Conduct post-installation customer follow-ups and gather customer feedback

Selection Criteria:

Essential:

• Minimum 1 year experience in reception, customer service or other customer-facing role
• Strong interpersonal and communication skills with a professional and customer-focused approach
• Hands-on attitude with the ability to take initiative and support day-to-day operational activities
• Strong attention to detail, accountability and organisational skills
• Ability to work collaboratively within a team environment and coordinate across departments
• Competent computer skills, including email correspondence and Microsoft Office applications
• Ability to quickly learn and use CRM platforms and internal business systems
• Ability to maintain accurate records, prepare basic reports and manage follow-up actions effectively
• Maintain a proffessional manner under-pressure and in a fast paced environment.

Desirable

• Previous experience supporting sales teams or customer sales processes
• Certificate II in Business Administration or similar qualification

Why Join VanHomes?

At VanHomes, we don’t just build relocatable homes, we build fulfilling careers, close-knit teams, and a company culture where people genuinely enjoy coming to work.

You'll be supported by experienced leaders, surrounded by passionate peers, and empowered to deliver great results.

We offer:

• Structured sales training and ongoing support
• Onsite crèche, gym, and school holiday care for your family
• Fun team culture with incentives, events, and celebrations
• Café-style coffee machine (yes, really!)
• Competitive salary with performance-based bonuses
• Career progression in a growing national brand
• Annual Family Fun Day — bring your family into ours

Be part of something meaningful

This is more than just a job — it’s your chance to help Australians access quality, affordable housing while building a career with purpose.

Apply today and take the first step towards a rewarding future with VanHomes.