Reception & Site Support Officer

ABOUT US

Slattery Grays Auctions is proudly Australia's largest national family-owned auction company, a leading auction and valuation practice. With over 15 sites across Australia, we specialise in automotive, road transport, earthmoving, mining, marine, and aviation asset advisory and disposal services.

At Slattery Grays, our values aren't just words on a wall – they shape how we work every day. We back our people, building genuine relationships and standing by each other. We pursue excellence in everything from customer service to the way we innovate and improve. We do the right thing, earning trust through integrity and accountability. And because great results come from great teams, we make sure we enjoy the ride along the way.

ABOUT THE ROLE

Reporting to the Auction Services Manager, the Reception & Site Support Officer is the face of our Pooraka site – owning front-of-house coverage, enquiry triage, and customer and vendor intake, along with collection support and everyday site administration. You'll make sure visitors, buyers, vendors and internal teams are greeted professionally and pointed to the right person, process or answer, every time.

You'll also handle a range of low-risk auction and financial admin tasks – document handling, payment status enquiries, outstanding payment reminders and routine SAMOS updates – always knowing when to escalate a matter that needs commercial, financial or compliance judgement rather than making the call yourself.

This is a full-time role, working Monday to Friday, based at our Pooraka, South Australia site.

Daily responsibilities include:

• Provide professional front-of-house coverage for visitors, vendors, buyers, contractors and internal stakeholders
• Answer and direct incoming calls, emails and in-person enquiries to the correct team or owner
• Assist with customer and vendor intake, required documentation and basic process guidance
• Issue paid-in-full invoices and support onsite collections once required checks are complete
• Complete routine office and site administration – mail, couriers, supplies, filing, scanning and records
• Support payment status enquiries, outstanding payment reminders, and routine SAMOS updates under direction
• Escalate safety, compliance, complaint or sale-critical matters promptly through the right pathway

ABOUT YOU

You're a natural people-person who enjoys being the first point of contact – professional, organised, and calm even when the front desk gets busy.  You will bring:

• At least 1 year's experience in reception, customer service, administration, site support or a comparable front-of-house role
• Experience working in a busy, customer-facing environment with multiple internal stakeholders
• Strong communication, phone handling, visitor management and enquiry triage skills
• Sound administration and system capability, with a willingness to learn Auction Services and SAMOS workflows
• The ability to manage competing priorities while keeping a calm, professional and service-focused presence
• Good judgement on when to handle something yourself and when to escalate it

BENEFITS & PERKS

We offer stocked pantry with Friday site team lunches, free onsite parking, $40 monthly staff voucher, free EAP program, novated lease and superannuation salary sacrifice.

APPLY NOW!  If you think you would thrive in this role, we'd love to hear from you. Please apply with your current resume including all relevant experience, contact details, and referee information.

For any questions, please contact our People & Culture team on: p&[email protected].

Come as you are – At Slattery Grays Auctions we are proud to be an Equal Employment Opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.