Reception Assistant

About the role

MoVida is seeking a friendly, organised and professional Reception Assistant to join our administration team. This role is ideal for someone who enjoys customer service, has strong communication skills and is comfortable handling a busy telephone line. You will be the first point of contact for guests contacting our venues and will assist with reservations, enquiries and general administrative support. The position is approximately 15 hours per week across two weekday shifts, with hours typically between 9:00am and 5:00pm, Monday to Friday.

Key responsibilities

• Answer incoming telephone calls in a professional and friendly manner
• Assist customers with reservations, enquiries and general information about our venues
• Make, update and maintain bookings within our reservation system
• Monitor online bookings and follow up special requests, dietary requirements and booking amendments
• Process group reservations and deposits
• Respond to email enquiries
• Assist with filing, data entry and general administrative duties
• Maintain confidentiality of customer and business information
• Ensure company procedures and office policies are followed
• Escalate complex customer enquiries or complaints when required

About you

• Previous experience in a reception, administration, customer service or hospitality role (preferred)
• Experience handling telephone enquiries, bookings or high volumes of incoming calls (preferred)
• Friendly and professional telephone manner
• Strong communication and customer service skills
• Intermediate computer skills including Microsoft Office
• Organised with strong attention to detail
• Ability to work independently and as part of a team
• Excellent customer service skills and a positive attitude

Benefits

• Flexible weekday roster
• No evening or weekend shifts required
• Supportive administration team
• Opportunity to work with a leading hospitality group

About us

MoVida is an equal opportunity employer. We value diversity and welcome applications from people of all backgrounds and experiences.