Reception Assistant

About Wildlands
Wildlands is a unique adventure and accommodation development set within 20 acres of mature woodlands, on the N59 overlooking Ballyquirke Lough in Moycullen, Co. Galway. Wildlands opened in 2020 and consists of:

· An adventure park with activities for all ages.

· An elevated light-filled events space which holds 200+ overlooking the development.

· A contemporary 150-seater restaurant, the Olive Tree Kitchen.

· the “Wildlands Wagon”, a retro custom-made Volkswagen selling coffee and treats to the public and visitors throughout the development; and

· luxurious wooden cabins with a birds-eye view of the development, overlooking Ballyquirke Lake

· The Wildlands Shack, a retail and outdoor food space offering local produce and souvenirs, drinks, ice cream and coffee.

More information is available at www.wildlands.ieand on Facebook and Instagram under username “Wildlands Galway”.

The Role:

We are looking for a reception assistant to join our team at Wildlands Galway. This part time role is a great opportunity to work in a busy and exciting adventure, food & beverage and hospitality park setting. You'll be checking in guests on adventure and cabin bookings, answering guest queries by phone and supporting the reservations manager with general duties.

Report to:
Reservations Manager

Start Date:
October 2026.

What we are looking for:

● Ensure all guests are greeted on arrival, check guests into activities and cabin bookings and offer any other answers to guest queries.

Answering incoming phone calls responding to queries and forwarding calls to relevant departments where necessary.

Accurate payment handling across all types of payment adhering to company protocols.

Complete departmental checks such as opening and closing, fire checks, stocktaking and other tasks as requested by your manager.

To contact guests to complete outstanding payments and obtain other guest related booking information such as arrival times and waiver completion.

● Adhere to all company policies especially in relation to SOPs and Risk Assessments and other safety parameters and ensure that all instructors do like wise

● To act in accordance with the Lost Property Policy and Key Handling Policy in relation to guest accommodation

● Liaise with staff and management, discuss concerns, and work with your team to ensure the most efficient service and pleasant workplace environment

● Protect the environment and educate by example and promotion of environmentally friendly practices

● Contribute positively to the public profile of the company in your presentation, (wear uniform), friendly approachable demeanor, and punctuality.

About You:

● Some experience in a similar role is an advantage.

● Good communication skills.

● Strong work ethic.

Job Types: Full-time, Part-time

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Food allowance
• On-site parking
• Store discount

Ability to commute/relocate:

• Moycullen, County Galway: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This role is not school friendly and requirers some limited midweek availability and full midweek availability in the summer season. Are you available mid week?

Experience:

• reception: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person