Reception Centre Supervisor

About the role

The position of Reception Centre Supervisor exists to supervise the day-to-day operations of the Museum Reception Centre, co-ordinate Cretaceous Café operations, assist with Museum enquiries, bookings and programs, provide excellent customer service and support Museum operations duties.

Key responsibilities

• Supervise and act as a role model for Reception Centre staff and volunteers, assisting with tasks as needed
• Roster Reception Centre staff, including Café and Tour Guide/Dinosaur Stampede Caretakers
• Warmly welcome visitors, explain ticket options and sell tickets at front desk
• Operate electronic point-of-sale system and sell souvenirs
• Keep the Shop stocked, tidy and clean; support Museum Shop operations as needed
• Ensure Reception Centre cleaning regime is effective and implemented, covering dusting, mopping, cobweb removal, sweeping, toilet cleaning and supplies, and office vacuuming
• Manage delegated aspects of Café operations as directed by the Reception Centre Manager
• Train and supervise Café staff, assign and monitor tasks
• Monitor perishable stock, cleaning and supply levels; maintain adequate stock in Café and storage
• Communicate with tour operators, school groups and other organisers about times, prices, group numbers, catering, itineraries and other requirements

About you

• Working Queensland Working with Children Check (mandatory)
• Full Australian driver's licence (mandatory)
• Front-line customer service or interpretation experience, particularly for a tourist attraction, educational or not-for-profit organisation
• Experience supervising staff or volunteers
• Experience in administration and supervising administrative tasks
• Experience using an electronic point-of-sale system and handling cash
• Well spoken, well presented, friendly and polite
• An understanding of what excellent customer service looks like and the ability to deliver it
• Able to work co-operatively with others to complete tasks
• Flexible and willing to work a seven-day roster including public holidays and weekends, especially April to September

About us

The Australian Age of Dinosaurs Museum of Natural History is a world-class organisation and home to the world's largest collection of Australia's largest dinosaur fossils. The Museum is a non-profit organisation which draws support from across Australia. It comprises a Fossil Preparation Laboratory, Reception Centre and the March of the Titanosaurs exhibition at Dinosaur Canyon. The Museum is located on The Jump-Up, about 24km south-east of Winton in Central West Queensland.