Reception - Client Experience Agent

Job Overview

The role of a Client Experience Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment.

Main Responsibilities

• Acting as a first point of contact at IFZA Reception for professional partners, clients and visitors
• Supporting the smooth running of IFZA Reception, where all aspects of the client experience are delivered to the highest level
• Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from professional partners and clients
• Delivering prompt, courteous and efficient assistance to all clients liaising with other departments if necessary
• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Preparing, coordinating and tracking both internal and external document shipments
• Meet individual and team qualitative and quantitative targets
• Maintaining professional image and high standards of grooming
• Building and maintaining effective working relationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management

Qualifications, Skills and Experience

• Minimum of 2 years’ experience in hospitality or similar customer service role
• Familiarity with CRM systems and practices
• Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
• Excellent communication and interpersonal skills, knowledge of telephone etiquette
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Excellent active listening and problem-solving skills

Note: Candidates who can join immediately are preferred