Reception

Key Responsibilities

• Welcome and warmly greet all clients upon arrival.
• Manage appointments, bookings, cancellations and rescheduling.
• Answer phone calls, WhatsApp messages and social media enquiries professionally and promptly.
• Explain salon services, prices, promotions and available packages to clients.
• Coordinate appointments between clients and beauty specialists.
• Maintain an organized reception area and ensure a high standard of presentation.
• Handle payments, POS transactions and daily cash reconciliation.
• Follow up with clients regarding appointments and encourage future bookings.
• Maintain accurate client records and booking information.
• Support the salon team with daily administrative and operational tasks.
• Assist with upselling suitable treatments, packages and retail products.
• Handle client requests and complaints professionally, ensuring a positive guest experience.
• Maintain excellent communication with all salon staff to ensure smooth daily operations.

Requirements

• Previous experience as a Receptionist, Front Desk Agent, Guest Relations or Customer Service representative is preferred.
• Experience in a beauty salon, spa, hotel or hospitality environment is an advantage.
• Excellent communication and interpersonal skills.
• Fluent or strong English communication skills.
• Arabic or Russian language is an advantage.
• Confident using WhatsApp, social media and basic computer/POS systems.
• Well-organized, responsible and detail-oriented.
• Professional appearance and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Strong customer-service and sales skills.
• Must be reliable, punctual and comfortable working as part of a team.

Pay: Up to QAR3,500.00 per month

Work Location: In person