Reception

Receptionist

Location: Geraldton, WA
Employment Type: Permanent Full-Time
Hours: Monday to Friday | 8:30 am – 5:00 pm

Join Our Team

At LogicIT and Southern Cross Broadband, we are proud to be locally owned businesses that value our customers and our team. We offer a friendly and supportive workplace where your contribution is appreciated, your skills can continue to develop, and you will play an important role in creating a positive experience for our customers.
We are looking for a friendly, professional and organised Receptionist to be the welcoming face of our business.
As our Receptionist, you will be the first point of contact for our customers and visitors. You will play an important role in creating a positive customer experience, managing incoming enquiries and supporting the team with day-to-day office operations.
This role is ideal for someone who enjoys meeting and assisting people, providing excellent customer service and keeping a busy office running smoothly. You will communicate with customers by phone, email and in person, so a confident and friendly communication style is essential.
While training will be provided on our systems, products and industry, you will bring a positive attitude, strong communication skills and previous experience in reception, administration or customer service.
No two days are the same, making this a great opportunity for someone who enjoys a varied role, working with people and being part of a close-knit team.

Key Responsibilities

• Welcome customers and visitors with a friendly and professional approach.
• Answer and manage incoming phone calls and enquiries.
• Respond to customer enquiries by phone, email and in person.
• Manage multiple email inboxes, ensuring enquiries are monitored, responded to and directed to the appropriate team member.
• Direct enquiries to the appropriate team member.
• Schedule appointments and coordinate technician calendars.
• Assist customers with general enquiries regarding our services.
• Maintain accurate customer records and complete data entry.
• Process customer payments.
• Create invoices
• Assist with general office administration and documentation.
• Keep the reception and customer areas organised, tidy and welcoming.
• Provide administrative support to the team as required.

About You

We are looking for someone who:

• Has a friendly, welcoming and professional manner.
• Enjoys working with customers and helping people.
• Has excellent communication and telephone skills.
• Is confident and comfortable dealing with people face-to-face.
• Is organised, reliable and able to manage multiple tasks.
• Is confident managing multiple email inboxes and prioritising enquiries.
• Has good attention to detail and accurate data entry skills.
• Is confident using computers and learning new systems.
• Can work independently while also being a supportive team member.
• Maintains a positive attitude in a busy office environment.
• Has previous reception, administration or customer service experience.

Apply Now

If you are friendly, organised and professional, enjoy working with people, and are looking for a varied receptionist role within a local business, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.

Applications will be reviewed as they are received, and interviews may commence before the closing date, so we encourage interested applicants to apply early.