Reception / HR / Intake Assistant

About Ahanacare

Ahanacare is a dedicated and growing NDIS provider specialising in Supported Independent Living (SIL). We are committed to delivering high-quality, person-centred support that empowers individuals with disabilities to live independently and thrive in their communities. We pride ourselves on cultivating a compassionate, compliant, and highly collaborative working environment.

About the role

We are seeking a highly organised, empathetic, and dynamic professional to join our team as a hybrid Reception / HR / Intake Assistant. This is a critical multi-faceted role designed to ensure seamless daily office operations, smooth participant onboarding, and robust HR compliance. You will often be the first point of contact for participants, families, support coordinators, and support staff.

Key Responsibilities

1. Reception & Front-of-House Administration

• Act as the welcoming face and voice of Ahanacare, managing phone calls, emails, and walk-ins.
• Maintain tidy reception and meeting spaces, managing office supplies and incoming/outgoing mail.
• Provide general administrative assistance to the leadership team as required.

2. Intake Assistance (SIL Focused)

• Pick up initial participant enquiries with empathy, gathering critical preliminary data and funding information.

• Assist the Intake Manager in coordinate assessments, managing SIL application pipelines, and organisingbsite visits.

• Complete and upload intake files accurately into the client management system.

3. HR & Rostering Assistance

• Assist in monitoring HR compliance, including tracking NDIS Worker Screening Checks, First Aid, and WWCC expiry dates.
• Support the recruitment cycle by reviewing resumes, booking interviews, and conducting reference checks.
• Help coordinate support worker schedules and fill urgent roster vacancies using ShiftCare.

Requirements & Qualifications

• Experience: Prior experience in medical reception, NDIS administration, or a similar community services hybrid role is highly desirable.
• Tech Savviness: Proficiency with standard office systems (MS Office, Google Workspace) and experience with NDIS software platforms is an advantage.
• Skills: Exceptional communication skills, high emotional intelligence, and meticulous data-entry accuracy.
• Mandatory Compliance: Must hold or be willing to immediately obtain an NDIS Worker Screening Check,
• Working With Children Check (WWCC), and a valid Police Check.

What We Offer

• A supportive, inclusive, and mission-driven team environment.
• Professional development and career progression opportunities within a rapidly expanding NDIS provider.
• Competitive remuneration reflective of your experience.

How to Apply

If you are a passionate professional looking to make a meaningful difference in the disability sector, please submit your updated resume and a brief cover letter outlining your suitability for this hybrid role to [email protected] with the subject line 'Application: Reception/HR/Intake Assistant'.

Please note: Only shortlisted applicants will be contacted. We kindly ask that you do not call to follow up on your application, as this will not expedite the recruitment process. Thank you for your understanding.