Reception Manager

Restaurant Gordon Ramsay

Full Time

Established in 1998, Restaurant Gordon Ramsay is our flagship destination, the jewel in the crown of Gordon Ramsay Restaurants. Holding 3 Michelin stars since 2001, the restaurant provides elegant modern French cuisine using only the finest seasonal ingredients and employing both classic and modern techniques. Restaurant Gordon Ramsay is a true mark of excellence, quality, and consistency, combining contemporary elegance and unparalleled service. Lead by Chef Patron Matt Abe. Matt upholds the history and prestige of the restaurant by maintaining the constant pursuit of perfection.

We are looking for a passionate and accomplished Reception Manager to work as part of the front-of-house team at Restaurant Gordon Ramsay- 3 Michelin Star at Royal Hospital Road in Chelsea.

As Reception Manager, you will be expected to:

• Lead and support the Reception Team in delivering polished, personalised and attentive service at every stage of the guest journey.
• Support ad hoc office and Restaurant Administrator duties, including recruitment, administration, invoice processing, menus and general restaurant administration.
• Work collaboratively with the wider restaurant team to ensure consistently exceptional standards of guest service.
• Ensure guest preferences and special requests are accurate and shared with all relevant colleagues on a daily and weekly basis.
• Communicate clearly and promptly regarding reservations, guest requirements and changes to service.
• Maintain reception and guest-facing facilities to the required standard throughout service, ensuring they remain immaculate, welcoming and fully prepared.

The ideal candidate will:

• Have proven experience in reception management within a luxury hospitality environment, ideally gained in a Michelin-starred restaurant.
• Have a passion for delivering an exceptional guest welcome and the highest levels of service
• Be a clear and concise communicator with excellent interpersonal skills
• Have the ability to manage multiple bookings, guest requests and priorities effectively
• Have an awareness of how to maximise reservations, manage capacity and support revenue growth
• Proficient in Microsoft Office Suite, HR and People management systems, reservation platforms, and procurement and ordering systems

What’s in it for you:

• Competitive Pay Rate
• A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
• 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
• Employees can instantly access up to 50% of basic wages earned before payday via Stream
• Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
• Access to our world-class training & development opportunities globally
• Progress your career through a multi-site and multi-brand, best in class global restaurant group
• Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
• Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
• MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more
• Meals on duty

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.