Reception Manager (Penang Island)

About Bottega

Bottega is a non-halal Italian F&B company focused on authentic Italian cuisine, quality ingredients and genuine hospitality. We are looking for an experienced and guest-focused Reception Manager to lead our reception team and create a warm and welcoming experience for every guest.

Job Summary

As a Reception Manager, you will lead the reception team, manage reservations and seating, maintain excellent guest service and ensure a smooth and welcoming front-of-house experience.

Key Responsibilities

• Guest Experience – Lead the guest welcome and farewell experience, handle guest feedback professionally and build relationships with regular and VIP guests.
• Reservations & Seating – Manage reservations, table allocation, seating plans and guest flow to ensure smooth and efficient daily service.
• Team Management – Lead, schedule, train and develop the Hostess and Reception team while maintaining Bottega's service standards.
• VIP & Guest Preferences – Coordinate VIP arrivals, special occasions, dietary requirements and guest preferences with the FOH and Kitchen teams.
• Group Bookings & Events – Coordinate group bookings, private events and special arrangements, including deposits and cancellation requirements.
• Systems & Reporting – Maintain accurate reservations and guest records using SevenRooms and other outlet systems, and prepare basic reception and booking reports.
• Standards & Compliance – Maintain reception area presentation and ensure compliance with company policies, guest data privacy, health and safety requirements.

Requirements

• Minimum 3–5 years of experience in reception, guest relations or Front of House operations, including supervisory or team-leading experience.
• Strong guest service, communication and interpersonal skills.
• Experience with reservation systems such as SevenRooms is an advantage.
• Comfortable handling VIP guests, complaints and special requests professionally.
• Good command of English; additional languages are an advantage.
• Able to work shifts, evenings, weekends and public holidays.

Company Benefits

• Training & development opportunities
• Career growth opportunities
• Competitive salary based on experience
• Annual leave & statutory benefits
• Other employee benefits in accordance with company policy