Reception Manager - Steakhouse

About the Position:

Wynn Al Marjan Island is currently seeking a Reception Manager Steakhouse Restaurant to join the resort s Food & Beverage team.

The primary duties and responsibilities of this role are:

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles and histories to anticipate individual needs and deliver personalized service.
• Coordinate special occasions and VIP experiences with management, culinary, and service teams.
• Deliver a warm, polished, and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards.
• Personally recognize and manage VIP, repeat, and high-profile guests, ensuring a seamless handover to the service team.
• Oversee reservations, waitlists, walk-ins, and queue management through systems such as SevenRooms.
• Collaborate with floor and culinary teams to optimize seating flow, occupancy, and guest waiting times.
• Lead, schedule, coach, and develop the reception team in guest engagement, conflict resolution, system proficiency, and Forbes service standards.
• Conduct daily briefings on reservations, VIPs, special requests, and service pacing while reinforcing anticipatory, guest-centric service.
• Capture guest preferences and feedback, support service recovery and post-visit follow-up, and use insights to continuously improve the guest experience.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• At least 3-5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant, luxury hotel, or hospitality setting.
• Demonstrated fluency in English, with the ability to communicate clearly and professionally with guests, employees, and management at all times.
• Advanced proficiency in an additional language - such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian - is highly valued to enhance guest interactions and support a diverse clientele.
• Background in international hospitality environments or multicultural reception teams is preferred, showcasing adaptability and global service standards.
• Experience with Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferred.
• Proven excellence in communication, interpersonal, and leadership skills, essential for supervising reception employees, resolving guest concerns, and fostering a welcoming atmosphere.