Reception - NM

Job Purpose Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Key Responsibilities

• Customer Engagement and Communication
• Clarify and articulate Orange Wheels of Ideacrate's pricing packages to customers, ensuring a clear understanding of services and associated costs.
• Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
• Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
• Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
• Utilize the Kidsapp platform for advertising and promotion, offering special incentives for customers who choose to book through this channel.
• Administrative and Organizational Responsibilities
• Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
• Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
• Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
• Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.
• Team Collaboration and Support
• Promote TRIBE values (Teamwork, Respect, Inclusiveness, Brilliance, Empowerment) encouraging teamwork and positive interactions among team members.
• Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Knowledge

• Office administration
• Customer service
• Record keeping
• Financial transactions
• Playgroup/ Nursery operations
• Communication skills
• Software proficiency

Skills

• Organizational skills
• Customer interaction
• Multitasking
• Attention to detail
• Time management
• Problem solving
• Team collaboration