Reception Staff

A privately owned manor house hotel nestled in the charming market town of Droitwich Spa, St Andrews Hotel & Spa is an elegant Georgian country home built in the 1820s, thoughtfully restored for the modern guest.

Following an extensive refurbishment, the hotel now features 31 elegant bedrooms, a newly opened Indian Grill & Bar, and a dry spa (with a full wet spa coming soon). Set amidst the beautiful Worcestershire countryside, St Andrews Hotel & Spa combines refined comfort, exceptional service, and warm hospitality.

About the Role

We are looking for friendly, professional, and well-presented Reception Staff to join our front-of-house team.
You’ll be the welcoming face of the hotel, providing a smooth check-in and check-out experience and ensuring every guest feels valued from the moment they arrive.

This role is ideal for someone with excellent communication skills, a passion for hospitality, and a proactive attitude.

Key Responsibilities

• Greet and welcome guests warmly, providing exceptional customer service
• Handle check-ins, check-outs, and guest queries efficiently
• Manage bookings via phone, email, and online systems
• Process payments and maintain accurate records
• Communicate effectively with housekeeping, spa, and restaurant teams to ensure seamless service
• Provide local knowledge and assistance with guest requests
• Maintain a professional, tidy reception area at all times

About You

• Previous experience in a reception or customer-facing hospitality role preferred
• Confident, friendly, and professional manner
• Excellent communication and organisational skills
• Strong IT and admin skills (experience with booking systems is an advantage)
• Ability to multitask and stay calm under pressure
• A team player with a genuine passion for customer service

What We Offer

• Competitive hourly rate (based on experience)
• Staff discounts across hotel, spa, and restaurant
• Flexible hours (full-time or part-time available)
• Training and development opportunities
• A supportive and friendly working environment in a beautiful countryside hotel

If you love hospitality and enjoy creating memorable first impressions, we’d love to hear from you.

Apply today and join the team at St Andrews Hotel & Spa.

Job Types: Full-time, Part-time, Permanent, Temporary

Pay: £12.71-£13.00 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Work Location: In person