Reception Supervisor

Job Ref: CRI3653

Branch: Holiday Inn Express London - Heathrow T5

Location: Holiday Inn Express London - Heathrow T5, Slough

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40 hrs

Posted date: 16/09/2026

Closing date: 28/10/2026

About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels :

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel- perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What your day will look like?

As a Reception Supervisor, your day will involve leading the reception team, ensuring smooth daily operations, supporting check-in and check-out procedures, handling guest queries, and working closely with other departments to deliver an exceptional guest experience from arrival to departure.

What You’ll Bring?

We’re looking for a motivated Front Office Supervisor who thrives on leading teams and delivering exceptional guest experiences. An ideal candidate will have minimum of one year’s experience in a similar role within a branded hotel, along with excellent communication skills both written and verbal and a natural ability to create memorable guest experiences. Confident with technology and comfortable in a fast-paced environment, you’ll also be ready to step in and support your colleagues with ad-hoc duties whenever needed. You lead by example, demonstrating our values through outstanding service, strong teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

Ready to join us? Apply now and let’s grow together.

Located just 10 minutes from Heathrow Terminal 5, Holiday Inn Express – Heathrow T5 is a 300-room hotel is well-suited for both business and leisure stays. Guests can enjoy a complimentary Express Start Breakfast, on-site paid parking, and an on-demand paid shuttle service to and from the airport.

For leisure, popular attractions such as Windsor Castle, Windsor Racecourse, and LEGOLAND® Windsor Resort are only a short drive away, making the hotel an excellent choice for families. After a busy day, guests can relax with food and drinks in the Great Room Restaurant Bar.

The hotel is also close to major business hubs including Balfour Beatty, Travelport, DHL, Royal Mail, and Slough Trading Estate, with convenient access to the M25, M40, and M4, just outside the ULEZ zone. Slough Station provides direct train connections to London Paddington in just 20 minutes.

For meetings and events, the property offers three versatile meeting rooms accommodating up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

Sustainability

The Holiday Inn Express – Heathrow T5 is Green Key Accredited. This accreditation truly highlights the hotel’s ongoing commitment to helping reduce their impact on the environment wherever they can.