Reception Supervisor

Job Summary

We are seeking an energetic and detail-oriented Reception Supervisor to lead our front desk team and ensure a seamless guest experience. In this pivotal role, you will oversee daily front office operations, manage guest interactions with professionalism, and uphold exceptional hospitality standards. Your leadership will set the tone for a welcoming environment, ensuring all visitors and guests receive prompt, courteous service. If you thrive in a dynamic setting and possess strong communication skills, this is your opportunity to shine in a vibrant hospitality environment.

Duties

• Supervise the front desk team, providing guidance and support to deliver outstanding guest services
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency
• Manage phone etiquette by handling inquiries professionally and directing calls appropriately
• Coordinate with other departments to fulfill guest requests and resolve issues swiftly
• Maintain a welcoming atmosphere by greeting guests warmly and addressing their needs promptly
• Ensure compliance with hotel policies, safety standards, and hospitality best practices
• Train new staff on service protocols, customer interaction, and operational procedures

Requirements

• Proven experience in hotel reception or front desk operations, with leadership responsibilities preferred
• Multilingual or bilingual abilities to assist diverse guest populations effectively
• Excellent phone etiquette with strong communication skills in multiple languages if applicable
• Knowledge of hospitality industry standards and guest service excellence
• Ability to manage multiple tasks efficiently while maintaining a positive attitude
• Strong organizational skills with attention to detail in record keeping and reporting
• Hospitality or hotel management experience is highly desirable

Join us as a Reception Supervisor and be at the forefront of creating memorable guest experiences! Your enthusiasm, leadership, and dedication will help foster a welcoming environment where every visitor feels valued. We are committed to supporting your growth in the hospitality industry through ongoing training and development opportunities.

Pay: £12.71-£16.00 per hour

Expected hours: 35.0 – 45.0 per week

Work Location: In person