Reception Supervisor

We are looking for a confident and professional Reception Supervisor to lead our front desk team and ensure a welcoming and efficient reception service. As the first point of contact for visitors, clients, and staff, you will play a key role in creating a positive first impression while maintaining smooth daily operations at the reception area.

In this role, you will supervise reception staff, coordinate front desk activities, handle enquiries, and ensure high standards of customer service are consistently delivered. The ideal candidate is organised, approachable, and experienced in managing a busy front-of-house environment.

This is a great opportunity for someone with reception or front-of-house experience who is looking to take the next step into a supervisory position.

Type of contract: Full-time, Permanent

Hours: 40 hours per week (Monday-Friday on a shift rota basis between 7 AM – 7 PM)

Salary: £38,375 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, a daily food allowance!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Supervise and support reception team members during daily operations.
• Ensure visitors and clients receive a professional and welcoming service.
• Manage front desk schedules, breaks, and shift coverage.
• Handle enquiries, phone calls, and correspondence efficiently.
• Assist with resolving customer concerns or complaints.
• Maintain reception area standards and administrative records.
• Train new reception staff and monitor performance.
• Motivate and inspire team.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Excellent people skills and interpersonal abilities.
• Strong communication skills (verbal and written).
• Customer service focused with a friendly and approachable manner.
• Professional appearance and attitude.
• Leadership and team supervision skills.
• Strong organisation and time management.
• Ability to multitask and prioritise in a busy environment.
• Problem-solving and conflict resolution abilities.
• Attention to detail.
• Ability to work under pressure and remain calm.
• Reliability and punctuality.
• Positive attitude and strong work ethic.
• Ability to build relationships with staff, visitors, and clients.
• Teamwork and ability to support colleagues.
• Discretion and confidentiality when handling sensitive information.
• Adaptability and flexibility.
• Basic administrative and computer skills.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.