Reception Supervisor

About us

The Velvet Hotel is looking for an enthusiastic, confident and guest-focused Reception Supervisor to join our front office team in the heart of Manchester.

If you’re passionate about hospitality, enjoy creating memorable guest experiences and have the confidence to lead a team, we’d love to hear from you.

The Role

As Reception Supervisor, you’ll play a key role in the smooth running of our reception operation, supporting the Front Office team and ensuring every guest receives a warm, professional and memorable welcome.

You’ll lead by example, helping to motivate and develop the reception team while maintaining our high standards of service.

Key Responsibilities

• Supervise and support the reception team during daily operations.
• Ensure guests receive a warm, friendly and efficient welcome and departure experience.
• Manage check-ins, check-outs, reservations and guest enquiries.
• Take ownership of guest requests, feedback and complaints, resolving issues professionally and effectively.
• Support the team with cash handling, billing and payment procedures.
• Ensure accurate and efficient use of our MEWS PMS.
• Monitor room availability, reservations and front office activity.
• Communicate effectively with Housekeeping, Management and other departments.
• Assist with training and onboarding new team members.
• Lead shifts confidently, ensuring all front desk procedures and standards are followed.
• Complete shift handovers and ensure all relevant information is communicated clearly.
• Support the Front Office Manager with day-to-day administration and operational tasks.
• Help create an environment where the team feels supported, motivated and confident.

About You

We’re looking for someone who:

• Has previous hotel reception or front office experience, ideally at supervisory level.
• Has experience using MEWS or another hotel PMS.
• Is confident leading a team and taking responsibility during a shift.
• Has excellent communication and interpersonal skills.
• Is calm, organised and professional under pressure.
• Has a genuine passion for hospitality and delivering outstanding guest service.
• Has excellent attention to detail.
• Can confidently handle guest complaints and challenging situations.
• Is flexible and able to work a variety of shifts, including evenings, weekends and bank holidays.
• Takes pride in their work and enjoys being part of a close-knit hotel team.

Why Join The Velvet Hotel?

You’ll be joining a distinctive Manchester hotel with a strong personality, where great service and memorable guest experiences are at the heart of what we do.

This is a fantastic opportunity for an experienced receptionist looking to take the next step in their hospitality career and develop their leadership skills within a vibrant city-centre hotel.

If you’re ready to step up, lead from the front and help deliver an exceptional guest experience, we’d love to hear from you.

Job Types: Permanent, Full-time

Pay: £13.00 per hour

Benefits:

• Discounted or free food
• Employee discount

Work Location: In person