Reception Supervisor

Waterville, County Kerry, Ireland

Reception Supervisor

(Positions available from April – October annually)

The Reception Supervisor position (“RS”) at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to join one of the top private, resort golf clubs in the world. The (“RS”) will assist the Front of House Manager with the strategic planning in running the daily operations of the Front desk. The (“RS”) is responsible for consistently providing and delivering a unique guest/member experience for Hog members and guests maintaining the highest level of customer satisfaction while ensuring the guest journey is at 5* level required. Their role is to support the operation of the property whenever required. The (“RS”) will report directly to the Front Office Manager and General Manager of Hogs Head Golf Club. The (“RS”) MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.

· Always ensure the delivery of a 5 Star experience to guest and members.

· Greet and welcome guests and members at every opportunity and the willingness to always go ‘above and beyond' to ensure a memorable guest experience.

· Assist with check-In/out of all guests at the Lodge.

· Strategically develop a plan daily with the front office team for all guests departing or arriving to the Lodge.

· Respond to any inquiries in a timely, friendly, professional, and efficient manner. If you are unsure, please ensure to take responsibility of following up on this query with the correct person/manager and reverting to the guest or member as soon as possible.

· To actively train all staff to the standards laid down in Training Manual and monitor work performance.

· To attend daily briefings from transport and concierge team and communicate the relevant information to the front office team.

· In the absence of the front of house manager create daily plans, rooming lists and follow up with any special guest requests ahead of their arrival at least 24 hours in advance.

· Help with coordinating luggage plans with the transport and porter teams for departures the following days and ensure that all information is clearly understood by everyone on the team.

· Oversee that all bags are labelled correctly and delivered to their correct destination.

· Ensure that jet catering is delivered to the correct driver on jet departure days.

· To ensure that all Pro Shop purchases are delivered by the porter team in a timely manner to the correct room and recorded correctly in accordance with the correct SOP.

· Follow up with any emails or messages intended for the front office manager in their absence.

· Ensure all details are correct on Jonas for any arrivals and departures and communicate to the relevant departures any changes or discrepancies.

· To actively check to ensure high standards of cleanliness are upheld in all rooms and cottages and stocks of bedrooms and bathrooms items are replenished to correct standards.

· To ensure that the team are following the correct SOPs and checklists daily.

· Follow up with the accounts team with any payment discrepancies.

· Ensure End of Days are completed daily by the team and filed.

· Up sell Lough Currane & McCarthys dining venues for guests and ensure that these reservations are inputted into the reservation logs.

· Promote Gail’s Spa facilities and treatments for all guests on site.

· To be aware of the days business in room occupancy, special requirements, transport i.e. (early arrivals) and VIP needs.

· To liaise with the accommodation team, porters and reception regarding room moves, VIP guests, laundry requests and act on any information given.

· To issue staff keys for any staff or suppliers who may need access to the property.

· To always ensure a high level of security.

· To ensure that any lost property is recorded correctly with the accommodation team.

· To report any maintenance issues to the Maintenance team.

· To help with energy conservation i.e., lights AC in rooms to be turned off when not in use.

· To report and where possible act on any incidents or accidents.

· Ability to work under pressure during quick turnarounds.

· To assist with Stocktakes as required.

· To be hands on and lead by example.

· To actively live the brand values and engage others to do same.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Previous experience in a 5-star Hotel environment is preferable but not a requirement.
• Previous experience in a reception role desirable.
• Must possess excellent guest service skills.
• Attention to detail.
• Highly organised.
• Must have fluent English both oral and written.
• Ability to work in a team environment.

CRITICAL SKILLS:

• Excellent communication skills, verbal and written.

· Have a positive attitude and excellent interpersonal skills.

· Highly organised and possess problem-solving skills.

• Ability to work effectively with and present information to other department heads, staff and vendors.
• Ability to work in a team environment as well as being self-motivated and take initiative to carry out individual tasks.

PHYSICAL DEMANDS:

• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
• Occasionally required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• A noise level in the work environment is usually quiet.
• Schedule must be flexible to include weekends and holidays.

COMPENSATION & BENEFITS This is a Fixed-Term position (April – October). Work – Life balance is important at Hogs Head Golf Club

· Remuneration DOE

· Staff accommodation can be provided

· Gratuities

· Regular Activities and gatherings for all teams across HHGC

· Wellness at work events

· Refer a friend scheme

· Continual training and development

· Goal orientated career growth

· Staff uniforms

· Playing privileges

· Bike to work scheme

· End of year recognition party

· Social events and activities

· Meals while on duty

INSTRUCTIONS ON HOW TO APPLY:

Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.

Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.

Please send via email to: [email protected]; No Phone calls please.

Expressions of interest should be conveyed no later than 5pm on 22nd November 2026.

Benefits:

• Bike to work scheme
• Company events
• On-site parking

Work authorisation:

• Ireland (required)

Work Location: In person