Reception Team All Rounder

Reception Team All Rounder — UFC GYM Woolooware
Part Time & Full Time positions available

About UFC GYM Woolooware
UFC GYM is one of the world's most recognised fitness brands, bringing the intensity, energy and community of MMA training into a premium gym experience. At UFC GYM Woolooware, we combine world-class group fitness, strength & conditioning, and martial arts programs with a member experience that keeps people coming back. We're looking for someone who thrives on being the first face our members see and the driving force behind a great gym floor and front desk experience.

About the Role
As a Reception Team All Rounder, you'll be the heartbeat of our front-of-house operations — part concierge, part sales consultant, part customer service champion. This is a hands-on, fast-paced role suited to someone who loves people, loves fitness, and isn't afraid of a sales target.

What You'll Be Doing

• Delivering a warm, professional welcome to every member and visitor
• Handling membership enquiries, tours, and sign-ups with a genuine sales mindset
• Meeting and exceeding personal and team sales targets (memberships, personal training referrals, retail)
• Managing bookings, check-ins, and day-to-day front desk operations
• Resolving member queries, concerns, and complaints with empathy and professionalism
• Keeping the front-of-house and gym floor presentation spotless and on-brand, including cleaning duties to ensure the club is always presented at the highest standard
• Promoting current promotions, events, and programs (including our kids & youth programs)
• Supporting retention initiatives — reaching out to members, following up leads, and helping build long-term relationships
• Getting involved in outreach activities to build the UFC GYM presence in the local community and drive new membership growth
• Working closely with the Club Performance Manager and wider team to hit club targets

What We're Looking For

• A natural people-person with strong communication and customer service skills
• Previous experience in customer service, retail, hospitality, or sales (fitness industry experience is a bonus, not essential)
• Confidence having sales conversations and comfortable working towards KPIs
• Someone reliable, well-presented, and able to multitask in a busy environment
• A genuine interest in health, fitness, and the UFC GYM brand
• Comfortable with hands-on cleaning and presentation duties to keep the club at its best
• Willingness to get out into the community for outreach and promotional activities
• Flexibility to work a roster that may include early mornings, evenings, and weekends

What's In It For You

• Free UFC GYM membership
• A supportive, high-energy team environment
• Career growth opportunities within a global fitness brand
• Ongoing training and development in sales and customer service

Positions Available: Part Time and Full Time
Location: UFC GYM Woolooware

If you're passionate about fitness, love working with people, and want to be part of a brand that's changing the game in Australian fitness — we want to hear from you. Apply now!

Pay: From $26.00 per hour

Expected hours: No less than 15.0 per week

Benefits:

• Gym membership

Work Location: In person