Reception Volunteer

14th October, 2026

Purpose / Objective: Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment: Minimum commitment of 6 months

Days and hours required per week: One day per week (5 hours), Tuesdays / Wednesdays / Fridays

Location: 43 Bedford Street, Newtown

Duties & Responsibilities

• Warmly welcome all individuals to the Centre as first point of contact and direct to appropriate person / program area
• Respond, navigate and direct enquiries received via telephone, via email or in person at front desk to the right person / program area
• Ensure safety practices are followed at reception; signing in/out, log book etc
• Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
• Obtain basic details, information and documentation from clients to process a clear referral for services
• Process, allocate and distribute material aid requests
• General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
• General administration tasks to support clients and workers; printing, scanning, mail distribution,
• Basic housekeeping when required
• Other tasks as needed

Selection Criteria

• Experience in working with people from various backgrounds and/or cultures
• Experience in administration, reception or customer service
• Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
• Ability to work collaboratively with other staff and volunteers
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

General Conditions

All ASC staff and volunteers are required to:

• Adhere to ASC’s vision, purpose and values
• Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies
• Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
• Comply with Work, Health and Safety systems
• Comply with Incident Management Procedures and emergency protocols
• Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check if requested

How to apply: To express your interest in this role, please follow the link. Please attach your resume and a brief blurb (cover letter) about yourself, your motivation and how you meet the selection criteria (found within this position description).