Reception/Admin

ADMINISTRATIVE ASSISTANT

Reports to: General Manager

The Administrative/HR Assistant is the face of the front office. They greet all guests who come in and handle a variety of administrative tasks including front office reception, Human Resources support, guest service, on mountain support during operational season and product sales.

Key Responsibilities:

· Front office reception to greet and assist visitors and customers; answering the phone and taking messages; selling HBMR products; doing cash-outs and reporting for accounting

· Manage reception area and ensure it remains organized and welcoming

· Maintain filing systems, records, and databases, both electronic and paper

· Process incoming and outgoing mail, courier packages, and deliveries

· Assist with data entry, invoicing, and basic bookkeeping tasks

· Act as "Base 2" and a support for Guest Services on the mountain

· Support recruitment and onboarding activities, including maintaining employee records

· Assist with event planning, meeting preparation, and minute-taking

· Execute specific projects as assigned

· Provide administrative support to various departments as needed

· Handle confidential information with discretion and professionalism

· Troubleshooting office systems as required

· Maintains and updates the Office Policies and Procedures Manual

· Office duties including cleaning, garbage and managing consumable inventory, order and maintain office supplies and inventory

· Keeping an up-to-date spreadsheet of accounts payables and invoices. Follow up when needed

· Running errands as needed; communicating with on mountain staff, purchasing on mountain supplies when needed.

· Designing and sourcing retail, keeping to a set budget

· Managing staff housing; keeping track of accommodations and furniture, liaising with staff in accommodations about rent, inspections, move in/out dates etc.

· Respond to guest inquiries regarding resort services, events, tickets, and passes

· Process bookings, reservations, and retail sales transaction

· Assist with guest communications through phone, email, social media, and online platforms

· Maintain accurate guest records and reporting informatio

· Support seasonal staffing administration and employee documentation

Qualifications

· Excellent customer service skills

· Excellent verbal and written communication skills

· Knowledge of print and electronic communication

· Excellent time-management and organizational skills, and attention to detail

· Ability to work independently with minimal supervision

· Good time management skills and ability to meet deadlines and deal with multiple concurrent tasks

· Attention to detail

· Ability to work effectively as part of a team

· Strong problem-solving and multitasking abilities

· Knowledge of ski industry lines of business with prior resort experience considered an asset

· Ability to work flexible hours, including weekends or evenings when required

· Proficient with Microsoft Office programs, including Word, Excel, and Outlook

Education and Experience, Certificates and Licenses

· Education: Completion of secondary school is required.

· Experience: Previous experience in an administrative, reception, customer service, or office environment is preferred, preferably at ski resorts

· Valid class 5 drivers license with access to a reliable vehicle and a clean drivers abstract

Wages and Benefits

• Wage: competitive compensation and package including:
• Free season pass
• Discounts in F&B and Retail
• Friends and family discounts on tickets, rentals and lessons

Contract term: Mid-November to mid-April (seasonal position)

Preference will be given to candidates interested in returning for future seasons

Job Types: Full-time, Fixed term contract

Pay: $20.00 per hour

Benefits:

• Casual dress
• Company events

Ability to commute/relocate:

• Smithers, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Administrative: 1 year (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person