Reception/Administration Assistant (6 Months Fixed Term)

The Administration Assistant is the first point of contact for Reali, creating a calm, professional, and helpful experience for every caller and visitor. They triage inbound calls and enquiries with clarity and care, ensuring each request reaches the right person quickly, and escalating urgent matters to the Client Success Team Leader when needed. This role supports both the Client Success Team and the Administration/Purchasing Team by keeping communication organised, information captured accurately, and follow-ups completed promptly. They help protect response standards, reinforce Reali’s Four Pillars of Success in daily interactions, and ensure clients feel listened to and looked after.  Because uniforms matter.

Duties

• Answer and triage inbound calls and enquiries; transfer to the right contact.
• Escalate urgent calls/issues to the Client Success Team Leader.
• Take accurate messages/notes and follow up or allocate actions as required.
• Book and run client uniform fittings.
• Manage faulty product claims (log, coordinate, follow up).
• Manage mail and stationery/office supplies.
• Ensure shared areas are maintained and stocked with essentials.
• Coordinate team lunches and help organise company events.
• Provide general admin support to Client Success and Administration/Purchasing teams.