Reception/Intake Specialist

YOU MUST BE BILINGUAL. IF YOU ARE NOT TRULY BILINGUAL PLEASE DO NOT SEND YOUR RESUME.

Social Security Disability Law Firm looking for a bilingual reception/Intake specialist. You are the first point of contact with new or prospective clients and therefore, you must be a good representative of the firm. We are looking to hire someone with a positive personality and a friendly phone demeanor since you will be working with the public and office staff. Speaking with clients, compiling their data and then determining the best course of action to take is the most important aspect of this position. It is essential to be neat and organized in order to keep the office running smoothly. Excellent time management skills, with the ability to prioritize and complete a variety of tasks throughout the day is required. This is a full-time position.

Responsibilities:

Answers and screens calls and emails from prospective clients in a friendly, courteous and professional manner.

Obtains pertinent information from new clients including medical visits, records and prescriptions.

Gathers all medical records from treating sources.

Processes paperwork for new clients efficiently and in accordance with protocols.

Communicates with case workers and lawyers in order to obtain the best possible outcome for the client.

Demonstrates excellent customer service skills responding to customer questions and concerns in a clear and concise manner.

• Scanning all medical records for new cases and closed files.

Qualifications:

Bilingual/Spanish oral (required)

Excellent work ethic and attendance

Works in a timely manner and meets deadlines

Outstanding interpersonal and organizational skills

Ability to multi-task / easily adjusts to constantly changing workloads

Capable of handling multi-line phone system

Computer knowledge – Microsoft Office, date entry, digital calendars, email management, etc.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person