Receptionist, 35hrs

Receptionist, 35hrs, Days M-F Holyoke MA Apply Share Share to Facebook

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Receptionist! 35 hours, Monday - Friday 7:00AM - 2:30PM - No Weekends!

The Receptionist at MiraVista Behavioral Health Center serves as a vital

frontline representative and administrative support professional within

a fast-paced, patient-centered mental health care environment. This

position is responsible for creating a welcoming, calm, and respectful

atmosphere for patients, families, visitors, vendors, and staff while

maintaining the highest standards of confidentiality, safety and

professionalism. Receptionist responsibilities: Greet patients,

visitors, and staff in a courteous, respectful, and trauma-informed

manner Answer and route incoming phone calls promptly and professionally

Maintain a calm and supportive demeanor when interacting with patients

in emotional distress. Acts as a resource for staff, families, and

visitors. Professional presentation in dress, appearance, and speech is

required. Maintain accurate patient logs in compliance with HIPAA and

facility policies. Maintain strict confidentiality of patient

information. Manage incoming mail and distribute appropriately to the

correct individuals Maintain front desk supplies and keep reception area

clean and organized Maintain food logs and send to payroll in the

scheduled timeframe required Safety and Compliance. Follow hospital

safety protocols, including visitor sign-in procedures. Monitor the

waiting area and report safety concerns or unusual behavior to clinical

staff. Coordinate transportation and eligibility (PT-1, Mass

Health/MART/GATRA etc) between ride service and clinical staff to ensure

timely and appropriate transportation for patients monitoring schedule

and proactively addressing delays, missed pickups or service issues. The

Receptionist candidate will have the following: High School Diploma

required, associate's degree preferred Previous receptionist, front

desk, or customer service experience in a hospital setting Bilingual

Skills, Preferred Strong Communication Skills Ability To Maintain professionalism in high-stress or emotionally sensitive situations Basic

computer skills and experience with office software Ability to handle

confidential information responsibly Exceptional attention to detail and

organizational skills When you join the growing MiraVista team, you're

not just taking a job, you?re making a difference in people?s lives. As

our team member, you?ll receive: Medical, Dental, and Vision 401(k)

match Long term disability (LTD) Employer paid life and AD&D Insurance

Generous Paid Time Off Flexible Spending Account Tuition Reimbursement

Pay Range Compensation will be determined based on the candidate?s

relevant experience. $21.00-$25.00 MiraVista is an equal opportunity

employer, and all qualified applicants will receive consideration for

employment without regard to race, color, religion, age, sex, national

origin, disability status, genetics, protected veteran status, sexual

orientation, gender identity or expression, or any other characteristic

protected by federal, state or local laws.