Receptionist / Administration Assistant

About the role

We are looking for a friendly, organised, and reliable Receptionist / Administration Assistant to join our team. This is a varied role that combines customer service, administration, scheduling, and office support. As the first point of contact for our customers, you will play an important role in helping our business run smoothly while delivering a positive customer experience. As a small office team, we value people who are dependable, take initiative, and are willing to pitch in wherever needed. Every team member plays an important role, and we're looking for someone who enjoys being part of a supportive and collaborative workplace.

Key responsibilities

• Being the first point of contact for customers and visitors.
• Delivering outstanding customer service and building positive customer relationships.
• Managing schedules, appointments, and team diaries.
• Maintaining customer and business records across various software systems.
• Preparing contracts, invoices, and other business documentation.
• Processing payments and supporting administrative and accounts functions.
• Assisting with office coordination and ensuring daily operations run smoothly.
• Supporting the wider team with a variety of administrative and organisational tasks.

About you

• Reliable, dependable, and committed to following through on tasks.
• Highly organised with excellent time management skills.
• Friendly, professional, and confident when dealing with customers.
• Able to work independently and manage competing priorities.
• Detail-oriented with strong accuracy and problem-solving skills.
• Proactive and willing to take initiative.
• Comfortable using computer systems and learning new software.
• A positive team player who enjoys contributing to a small business environment.
• Previous experience in reception, administration, customer service, or a similar role will be highly regarded.