Receptionist / Administration Assistant

Highlights

• Enjoy a varied role combining reception, administration and office coordination
• Join a friendly and supportive team in a relaxed yet professional environment
• Make the role your own with plenty of variety & opportunity to take ownership

Position summary

We’re looking for a Receptionist / Administration Assistant to join our Welshpool office and be the welcoming first point of contact for ECG Engineering. This is a varied role combining reception, administration and office coordination, with responsibility for helping ensure the office operates efficiently and professionally.

You’ll support clients, visitors and employees, coordinate meetings and office requirements, manage general administration and assist with facilities and day-to-day office operations.

The role would suit a friendly, organised and proactive person with strong communication skills, attention to detail and a can-do attitude. Previous reception or administration experience is preferred, along with confidence using Microsoft Office applications.

About the company

ECG Engineering is a leading electrical engineering consultancy delivering projects across the Mining, Utilities, Materials Handling and Industrial sectors.

With offices across Australia, Canada, the Philippines, Tanzania, South Africa and Côte d’Ivoire, we work with clients around the world to deliver complex engineering projects.

We offer a relaxed but professional workplace, where teamwork, initiative and a strong work ethic are valued.

About the role

• Provide professional front desk reception services and manage all incoming telephone enquiries.
• Deliver exceptional customer service to clients, visitors and contractors attending the office.
• Coordinate meeting schedules, room bookings and catering arrangements for internal and external stakeholders.
• Oversee office facilities management including building maintenance, supplies procurement and equipment coordination.
• Manage courier services for domestic and international deliveries of engineering documentation.
• Maintain inventory and ordering systems for stationery, PPE, uniforms and kitchen supplies.
• Support the team with general administrative tasks, data entry and document management.
• Process incoming and outgoing mail and assist with ad-hoc office errands as needed.

About the candidate

• Previous experience in a reception or administrative support role, ideally within a professional services or engineering environment.
• Exceptional interpersonal skills with a warm, welcoming demeanour that creates positive first impressions.
• Advanced proficiency in Microsoft Office Suite, particularly Word, Excel and Outlook for daily administrative tasks.
• Outstanding organisational abilities with meticulous attention to detail and accuracy in all work.
• Strong written and verbal communication skills, with the ability to liaise confidently across all levels.
• Proven ability to manage multiple priorities simultaneously whilst maintaining composure in a busy environment.
• Self-motivated and proactive approach, demonstrating initiative and the ability to work autonomously.
• Experience with document management systems, filing protocols and maintaining organised records.
• Competent in calendar management, scheduling meetings and coordinating appointments efficiently.
• Professional telephone manner with excellent customer service skills and a solutions-focused mindset.
• Current Class C Driver's Licence is essential for this position.
• A collaborative team player who contributes positively to workplace culture and supports colleagues willingly.

Benefits and perks

ECG Engineering offers a generous remuneration package, plus the opportunity to join an engineering firm with a workplace culture second to none