Receptionist / Administration

About the role

Having a vehicle repaired can be stressful. You’ll help customers feel welcome, informed and confident throughout the process—from their first enquiry to collecting their vehicle.

Working closely with our General Manager, estimators and production team, you’ll combine customer service with everyday administration.

Your role

• Welcome customers and manage phone and email enquiries.
• Book estimate appointments and coordinate vehicle drop-offs and collections.
• Keep customers updated using information from our estimating and production team.
• Maintain accurate customer details, job records and paperwork.
• Assist with invoices, payments and general administration.
• Liaise with customers, insurers and suppliers.
• Follow up outstanding enquiries and keep reception organised.

About you

• Friendly and professional, with confidence dealing with people.
• Organised, reliable and attentive to detail.
• Comfortable using computers and learning new systems.
• Able to prioritise tasks during busy periods.
• Calm and helpful when customers are concerned or plans change.
• Happy to take initiative and support your teammates.

Previous reception, administration or customer service experience would be valued. Collision repair or insurance experience is helpful but isn’t essential—we welcome applicants with relevant skills from other industries.

Why join Finn’s Bodyworks?

• Full-time employment with a locally owned Launceston business.
• A varied role combining customer contact and office administration.
• Work closely with our General Manager and repair team.
• Take ownership of reception and make a positive difference to our customers’ experience.

About us

Finn's Bodyworks is a dedicated service provider committed to delivering outstanding results and exceptional customer experiences. We pride ourselves on our professional approach, attention to detail, and genuine care for our clients. Our team is built on values of integrity, excellence and collaboration, creating an environment where clients feel valued and supported. We are passionate about what we do and believe that our success comes from the dedication and professionalism of our team members.

Apply now

If you are an organised, customer-focused professional ready to make a positive impact as a Receptionist / Administration professional at Finn's Bodyworks, we would love to hear from you. Please submit your application including your CV and a brief cover letter outlining your relevant experience and why you are interested in this role.