Receptionist- Administration

About the role

We are seeking a Receptionist -- Administration to join our accounting firm in Mascot, NSW. This is a Full Time position that plays a vital role in creating a welcoming and professionally managed office environment. As our receptionist, you will be the first point of contact for clients, visitors and callers, and will be responsible for maintaining the smooth operation of our front office. This role is essential to upholding our firm's professional image and ensuring that all administrative processes run efficiently.

Key responsibilities

• Greeting and welcoming clients, visitors and delivery personnel in a professional and courteous manner
• Answering and directing incoming telephone calls to the appropriate accountants or staff members
• Scheduling and managing client appointments and meetings using practice management systems
• Receiving, sorting and distributing incoming mail, ATO and ASIC correspondence and packages
• Preparing, collating and sending client documents for signing, and tracking their return
• Processing general administrative tasks including filing, scanning, photocopying and document preparation
• Maintaining accurate client records and contact details in the firm's database
• Managing office supplies and ordering when stock levels are low
• Handling basic enquiries and providing information to callers and visitors in a helpful and professional manner
• Supporting the accountants and wider office team with administrative duties as required

About you

• Proven experience working as a receptionist or in a similar front-office administrative role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clientele
• Strong organisational and multitasking abilities with the capacity to prioritise competing demands
• Proficiency in practice management software such as Handisoft and Ignition, telephone systems, and a high level of competence in Microsoft Office and MYOB as a minimum
• Professional appearance and demeanour with a friendly and approachable manner
• Attention to detail and accuracy in record-keeping and documentation
• Discretion in handling confidential client and financial information
• Ability to work independently and as part of a team environment
• Customer service orientation with a genuine commitment to providing excellent support
• Reliability and punctuality

Benefits

• Collaborative team environment where your contributions are valued
• Opportunity to develop your administrative skills within a well-established practice
• Supportive and professional workplace
• Welcoming workplace culture

About us

Our firm is based in Mascot, NSW. We are dedicated to delivering high-quality accounting, tax and business advisory services to our clients whilst maintaining a strong commitment to professionalism, integrity and client satisfaction. Our team is close-knit and composed of skilled professionals who work collaboratively to achieve excellence in all that we do. We value our employees and believe that our success is built on the strength of our dedicated workforce and their ability to work together.