RECEPTIONIST / ADMINISTRATIVE SUPPORT

RECEPTIONIST / ADMINISTRATIVE SUPPORT

Full-Time | Warren, Michigan | On-Site

About GCH Tool Group

Founded in 1962, GCH Tool Group is the world’s largest manufacturer of new spare parts, components, and assemblies components for centerless, ID, OD, double-disc and surface grinders. From its Warren, Michigan headquarters and manufacturing/warehouse facility, GCH Tool Group supports customers in more than 60 countries and maintains an extensive inventory of grinder parts. We are committed to responsive service, product quality, and helping manufacturers keep their operations running.

GCH Tool Group is seeking a dependable, organized, and customer-focused Receptionist / Administrative Support team member to serve as a welcoming first point of contact for visitors and callers while providing day-to-day administrative support to our sales and office teams.

Position Details

Employment type: Full-time, hourly

Pay range: $17.00–$19.00 per hour, depending on job-related qualifications and experience

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Work location: On-site at GCH Tool Group in Warren, Michigan

Key Responsibilities

· Welcome visitors, customers, vendors, and other guests professionally; notify the appropriate employee and follow visitor access and entry-security procedures.

· Answer, screen, and route calls using a multi-line telephone system;

· Enter sales orders and other information accurately and promptly into company systems.

· Compile and maintain information needed for customer credit applications and route documentation to the appropriate staff.

· Prepare, update, and distribute daily sales spreadsheets and other routine reports for management.

· Keep the reception area and meeting spaces neat, organized, and ready for visitors.

· Monitor office supplies, maintain reorder lists, and coordinate replenishment as needed.

· Receive, sort, and distribute incoming mail and deliveries.

· Provide administrative assistance to sales and other office personnel, including data entry, document preparation, filing, and other routine tasks.

· Handle business information with care, follow established procedures, and protect confidential customer and company information.

· Perform other related duties consistent with the role and business needs.

Required Qualifications

· High school diploma or equivalent.

· At least one year of administrative, receptionist, customer service, or comparable office experience.

· Working knowledge of Microsoft Word and Excel, including accurate data entry and basic spreadsheet use.

· Clear, courteous verbal and written communication skills and a professional, service-oriented approach.

· Strong attention to detail, organization, follow-through, and the ability to prioritize multiple tasks.

· Dependability and ability to work the stated on-site schedule.

· Comfort communicating with customers and colleagues across different locations and cultures, including international contacts.

· A proactive, team-oriented approach and willingness to learn company procedures and products.

Compensation and Benefits

The anticipated pay range is $17.00–$19.00 per hour. GCH Tool Group offers a benefits package that includes health, dental, and vision insurance; life insurance; 401(k) with company matching; paid time off; and weekly pay. Benefit availability, eligibility, employee contributions, and applicable waiting periods are governed by the relevant plan documents and company policies.

Company Website

Learn more about GCH Tool Group: www.gchtool.com

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person