Receptionist / Administrator

The Lighthouse Child Development Centre provides specialist services for children and young people aged 0 to 18 years with neurodevelopmental and neurodisability conditions.

We are looking to recruit an experienced and motivated Reception Administrator to join our busy administrative team. The post holder will provide a professional and efficient reception and administrative service, acting as a key point of contact for patients, families, carers, and healthcare professionals.

Duties will include managing telephone, email, and face-to-face enquiries, booking patient appointments, supporting waiting list and prescription administration, scanning documentation to electronic patient records, and providing general administrative support to the service.

The successful candidate will have excellent communication and organisational skills, strong attention to detail, and the ability to work effectively under pressure, both independently and as part of a team. A compassionate and patient-focused approach is essential.

The role offers the opportunity to work closely with a multidisciplinary team including Paediatric Consultants, Occupational Therapists, Physiotherapists, Speech and Language Therapists, and Audiologists, supporting the delivery of high-quality care for children, young people, and their families.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

You will be part of a team that is the first point of contact for parents, carers, healthcare and education professionals. This contact can be via telephone, text, email or in person.

You will provide administrative support for the paediatric team including Occupational Therapists and Physiotherapists, consultants, practitioners and nursing staff. This support can include:

Monitoring and processing electronic and email referrals.

Updating electronic records.

Answering calls and other enquiries.

Providing front of house reception duties.

Prescription administration.

Booking appointments.

Scanning.

Send out reports / clinical letters.

Any other administrative tasks as deemed appropriate by the Centre Manager.

You will ensure the timely and accurate and confidential recording of activity across paediatric services using Trust approved IT, processes and procedures.

You may be communicating with vulnerable patients and their parents / carers and you will be required to respond appropriately within the given timeframes.