Receptionist & Admin Assistant

The YMCA delivers a wide range of services including social housing, health and wellbeing programmes, sports, children’s services, and youth and community activities to support individuals and communities across Hertfordshire, Buckinghamshire, Bedfordshire, and beyond.

We are dedicated to making a lasting difference through the work we do and the partnerships we build. But we’re not stopping there - we have even greater ambitions. Our vision is to ensure that every young person has a safe place to call home and the opportunity to build a brighter future, reaching their full potential we are recruiting to a Reception & Administrator assistant post that will drive high performance of administration of our Housing projects based in High Wycombe.

About the role

This role is responsible for leading an efficient and high-quality reception and administration team. Based in Our High Wycombe site, our team of receptionists and night support workers are the main point of contact wither in person or by telephone for residents and visitors. We aim to provide a first class, welcoming and professional service. We also have a duty of discretion and confidentiality towards all those who use our services and for the safety and security of the housing sites. These roles may require working flexible hours in accordance with the rota, as set out by the line manager, and in line with the needs of the service. This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact, we have across all our accommodation sites If you feel that you have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.

This is a Permanent role.

Hours per week: 37.5 hours

Working Pattern: Monday to Sunday WBH

Important information:

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.