Receptionist & Administrative Support

Short’s Brewing Company is looking for an organized, dependable, and customer-focused Receptionist & Administrative Support team member to help keep our production facility and office running smoothly.

This role serves as the first point of contact for visitors and callers while providing essential administrative support to departments throughout the company. Responsibilities include answering phones, greeting guests, coordinating office activities, maintaining records, assisting with projects, and helping ensure daily office operations run efficiently.

The ideal candidate is professional, detail-oriented, comfortable managing multiple priorities, and enjoys working with people in a collaborative environment. This position also provides backup support for other administrative functions as needed.

Key Responsibilities

Front Desk & Customer Service

• Answer and direct incoming calls, ensuring consistent front desk phone coverage during normal business hours.
• Greet visitors, customers, and vendors and direct them to the appropriate staff members.
• Develop a strong working knowledge of Short’s Brewing Company and Starcut Ciders to answer customer questions.
• Maintain a clean, organized, and welcoming reception area.
• Receive, sort, distribute, and prepare incoming and outgoing mail and packages.

Administrative & Office Support

• Perform data entry, filing, scanning, copying, document preparation, and other general clerical duties.
• Coordinate calendars, meetings, office lunches, and supplies.
• Maintain office records, spreadsheets, filing systems, and standard operating procedures (SOPs).
• Create and update documents, reports, letters, invoices, and spreadsheets using Microsoft Office and Google Workspace.
• Maintain company utilities records, the monthly break room calendar, and office and kitchen supply inventories.
• Inspect and restock first aid cabinets at the Elk Rapids Production Facility monthly.
• Maintain confidentiality when handling employee, vendor, customer, and company information.
• Direct employee questions or concerns to Human Resources.

Departmental & Project Support

• Assist Marketing and the Liberation team with projects such as sample shipments, point-of-sale materials, and product preparation for photography.
• Support company events, fundraising activities, annual meetings, and special projects.
• Assist departments with research, ordering, shipping, scheduling, and other administrative needs.
• Provide basic customer service support for Cram-It when its administrative staff are unavailable.
• Run company-related errands as requested.
• Provide backup support for other administrative positions and perform additional duties as assigned.

Qualifications & Skills

• Proficiency in Microsoft Office and Google Workspace, including Gmail, Docs, Sheets, and PowerPoint.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to provide friendly, professional customer service.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Experience creating, formatting, organizing, and maintaining documents and filing systems.
• Ability to operate a multi-line phone system and standard office equipment.
• Strong problem-solving skills and the ability to follow written and verbal instructions.
• Ability to work independently while contributing positively to a team.
• Ability to handle confidential information with discretion.
• Valid Michigan driver’s license.

Physical Requirements

• Ability to sit for extended periods and regularly use a computer and telephone.
• Ability to stand, walk, reach, and bend throughout the workday.
• Ability to lift or move up to 10 pounds frequently and up to 25 pounds occasionally.
• Ability to climb one flight of stairs several times per day.
• Ability to perform the physical activities necessary to complete routine office and administrative tasks.

Why Join Short’s Brewing Company?

At Short’s Brewing Company, administrative support plays an important role in helping our teams work together and keeping our operations organized. This position offers the opportunity to work with multiple departments, contribute to a variety of projects, and be part of a team that takes pride in its people, products, and community.

This is a full-time, hourly, at-will position.

Pay: $18.00 - $21.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person