Receptionist & Cashier

About the role

As a Receptionist & Cashier, you will be one of the first points of contact for guests and play an important role in delivering a welcoming and professional customer experience at Ocean 12, a premium late-night entertainment venue located within Melbourne's Crown Entertainment Complex.

Key responsibilities

• Welcoming guests and confirming reservations
• Directing guests to karaoke rooms, VIP rooms and designated areas
• Processing payments and handling cashier duties
• Answering phone enquiries and providing general information
• Assisting with walk-in bookings and guest requests
• Communicating effectively with the service team and management
• Keeping the reception and entrance areas clean, organised and presentable

About you

• Well-presented, friendly and confident
• Fluent in English and Mandarin
• Strong communicator with excellent customer service skills
• Reliable, responsible and able to work well as part of a team
• Calm and organised in a busy late-night environment
• Available to work late-night and early-morning shifts
• Previous experience in reception, cashiering, hotels, hospitality, nightclubs or karaoke venues highly regarded
• Valid Victorian RSA certificate preferred

About us

Ocean 12 is a premium late-night entertainment venue located within Melbourne's Crown Entertainment Complex. We offer a vibrant nightlife experience featuring karaoke, whisky, cocktails, private functions and a diverse Asian-inspired food menu, supported by an international culinary and hospitality team.