Receptionist & Customer Service

Job Responsibilities

• Handle front desk reception and provide professional customer service to patients.
• Respond to customer enquiries via WhatsApp, phone calls, and other communication channels.
• Manage patient appointments, including new bookings, rescheduling, cancellations, and follow-ups.
• Provide customers with information about our services, treatments, and fees.
• Handle cashier duties, including payment collection, billing, and daily cash handling.
• Register and update patient information accurately.
• Maintain proper records and perform basic administrative tasks.
• Coordinate closely with doctors and the treatment team to ensure smooth patient flow and appointment arrangements.
• Handle customer feedback and complaints professionally and escalate issues to the person in charge when necessary.
• Maintain cleanliness, tidiness, and a professional appearance of the reception area.
• Follow the clinic's SOPs and assist with other day-to-day operational and administrative tasks when required.

Job Requirements

• Age: 20–35 years old
• Male or female candidates are welcome to apply.
• Candidates with experience in Customer Service, Receptionist, Front Desk, Clinic, or Healthcare are preferred.
• Fresh candidates with good communication skills and a positive attitude are also welcome to apply.
• Good communication and interpersonal skills.
• Comfortable using WhatsApp, computers, and basic office software.
• Able to communicate well in Chinese (Mandatory) and English.
• Responsible, detail-oriented, proactive, and willing to learn.
• Able to work independently as well as in a team.
• Able to remain calm, patient, and professional when handling customers.
• Good customer service attitude with a friendly and approachable personality.

We Are Looking For

We are looking for a responsible, proactive, patient, and customer-oriented team member who enjoys communicating with people.

If you have good communication skills and are passionate about providing excellent customer service in a professional healthcare environment, we welcome you to join our team.

Pay: From RM4,000.00 per month

Benefits:

• Meal allowance

Work Location: In person