Receptionist & Help Desk Officer

Responsible for front desk reception, tenant services, and daily Help Desk support for the office building. This position serves as the first point of contact for tenants, visitors, clients, and business partners, providing professional reception services while handling tenant enquiries, service requests, and complaints.

The role requires a friendly and professional image, good English communication skills, strong service awareness, and the ability to coordinate and solve problems efficiently.

Key Responsibilities

• Welcome and assist tenants, visitors, clients, and business partners in a friendly and professional manner.
• Handle visitor registration, access coordination, incoming calls, and general enquiries.
• Provide basic information regarding the building, facilities, and related services.
• Receive and handle tenant enquiries, service requests, complaints, and building-related issues.
• Understand tenant needs and provide appropriate initial assistance or solutions.
• Coordinate with Engineering, Security, Cleaning, Building Management, Leasing, and other relevant departments to resolve tenant and visitor issues.
• Follow up on service requests and complaints to ensure each case is properly handled and closed.
• Provide timely updates and feedback to tenants regarding the progress of their requests.
• Handle unexpected situations and tenant complaints calmly and professionally.
• Receive and coordinate documents, parcels, deliveries, and correspondence.
• Maintain accurate records of tenant requests, complaints, incidents, and follow-up status.
• Maintain a clean, organized, and professional front desk and reception area.
• Support tenant relations, building activities, and other administrative duties as assigned.

Qualifications

• Bachelor's degree in any related field.
• Pleasant appearance, well-groomed, friendly, and professional personality.
• Good command of English, particularly speaking and daily communication.
• Strong communication and interpersonal skills.
• Service-minded, polite, patient, and responsible.
• Good problem-solving skills and able to handle unexpected situations effectively.
• Strong coordination and follow-up skills with a sense of ownership.
• Able to communicate and coordinate effectively with tenants and different internal departments.
• Able to work under pressure and handle complaints professionally.
• Experience in office buildings, property management, hotels, serviced apartments, customer service, front office, or tenant relations is preferred.
• Fresh graduates with good English, strong communication skills, and good potential may also be considered.

Preferred Candidate Profile

We are looking for a candidate who is pleasant, approachable, service-minded, and confident in English communication.

The ideal candidate should have good problem-solving ability and a strong sense of responsibility. When receiving a tenant or visitor request, the candidate should be able to understand the issue, provide initial assistance, coordinate with the appropriate department, follow up on progress, and ensure the matter is properly resolved rather than simply forwarding the request