Receptionist & Operations Assistant

About Us

Villa Haw Par is a non-profit cultural institution under the Foundation for Art and Culture, dedicated to the preservation, interpretation, and revitalization of the historic Haw Par Mansion. Originally built in 1935 by Aw Boon Haw, the entrepreneur behind the famous ointment, Haw Par Mansion is the private residence originally accompanied by the larger Tiger Balm Garden. The mansion and its adjoining garden combined family prestige, public art, and Chinese folk storytelling, making the site both a private home and a cultural landmark. Although the original garden was later demolished, it remains an important memory in Hong Kong’s heritage landscape.

About the Role

Villa Haw Par is seeking a Receptionist & Operations Assistant to support front-of-house reception duties and day-to-day operational tasks. This role covers the full exhibition of House of Design, combining reception responsibilities — greeting visitors, managing enquiries, and providing general administrative support — with broader operational duties to help ensure the exhibition and venue run smoothly day to day.

What You’ll Do

• Greet and welcome visitors, guests, and stakeholders at the reception area

• Handle incoming calls, emails, and general enquiries, directing them to the relevant staff as needed

• Support visitor registration, sign-in, or check-in procedures

• Provide accurate information about the exhibition, venue facilities, and opening hours

• Coordinate with ticketing staff to ensure smooth visitor flow

• Maintain a tidy, organized, and welcoming reception area

• Support daily operational tasks, including facilities checks, inventory monitoring, and vendor liaison

• Assist with the on-the-ground operations of the House of Design exhibition, including setup, day-to-day running, and breakdown

• Help coordinate schedules, bookings, and on-site staffing needs across front-of-house teams

• Escalate any visitor concerns, incidents, or technical issues to supervisors promptly

Who You Are

• Prior experience in reception, front-desk, customer service, or administrative roles preferred

• Professional, courteous, and well-organized with strong communication skills

• Comfortable managing phone calls, emails, and in-person enquiries simultaneously

• Proficiency in Cantonese and English required; Mandarin is a plus

• Basic computer literacy (email, scheduling systems, MS Office or equivalent)

• Punctual, reliable, and able to work well independently and within a team