Receptionist & Sales Coordinator

Receptionist & Sales Coordinator

Pose Aesthetics | Wolverhampton, UK

Job Type: Part-Time, Permanent
Pay: £12.80–£13.20 per hour, depending on experience
Additional Earnings: Commission on membership sign-ups and skincare product sales

About Pose Aesthetics

Pose Aesthetics is a medical aesthetics clinic dedicated to providing high-quality treatments and exceptional patient experiences.

We are looking for a confident, professional and motivated Receptionist & Sales Coordinator to join our Wolverhampton clinic.

As the first point of contact for our patients, you will play a vital role in creating an outstanding experience from the moment they arrival at the clinic and beyond.

This is a varied, hands-on position combining front-of-house reception, patient care, administration and sales. We are looking for someone who enjoys building relationships and takes pride in delivering exceptional customer service.

Sales will be a key part of this role. You will be responsible for responding to enquiries, following up with potential patients, converting leads into bookings, promoting clinic memberships and skincare products, and helping maximise clinic revenue.

The successful candidate will confident communicating with customers and motivated by achieving results. You should be comfortable discussing our treatments, services, pricing and offers while delivering a professional and welcoming patient experience.

This position also offers commission on membership sign-ups and skincare product sales, providing the opportunity to earn additional income alongside your basic hourly pay.

If you are passionate about customer service, confident in sales and eager to contribute to the growth of a busy aesthetics clinic, we would love to hear from you.

Experience :

Must have at least 2 years experience

Preferred experience in Beauty/Aesthetics/Dental Clinic

Reception & Patient Experience

• Managing the front-of-house reception area and ensuring it remains professional, organised and welcoming.
• Greeting patients and visitors with a warm, friendly and professional approach.
• Creating an exceptional patient experience throughout the customer journey.
• Booking, rescheduling and confirming appointments using the clinic's booking system.
• Answering telephone calls and responding to patient enquiries via telephone, email, WhatsApp and other communication channels.
• Contacting patients regarding appointments, consultations and treatment plans.
• Handling patient queries and complaints professionally and efficiently.
• Processing payments and maintaining accurate patient records and documentation.
• Handling confidential patient information appropriately.
• Working closely with practitioners and the wider team to ensure the smooth running of the clinic.
• Ensuring patients receive timely communication and a high standard of service before and after their appointments.

Sales & Lead Conversion

• Responding promptly to new enquiries and converting potential patients into bookings.
• Following up with prospective patients who have enquired but have not yet booked.
• Proactively contacting leads by telephone, email and other communication channels.
• Building rapport with prospective and existing patients to develop long-term relationships.
• Understanding customer needs and confidently explaining appropriate services, treatments, pricing and available options within the scope of the role.
• Promoting clinic treatments, packages, memberships, skincare products and current offers.
• Identifying opportunities to increase sales and introduce patients to suitable additional services.
• Following up with patients who have attended consultations but have not yet booked their treatment.
• Re-engaging existing patients to encourage repeat bookings and improve client retention.
• Providing excellent after-sales service and maintaining strong patient relationships.
• Working towards agreed sales targets, conversion rates and customer service objectives.
• Taking ownership of enquiries and ensuring potential sales opportunities are followed up consistently.
• Identifying opportunities to increase clinic revenue through effective communication, relationship building and follow-up.

Administration & Clinic Operations

• Completing general administrative tasks to support the day-to-day operation of the clinic.
• Maintaining accurate patient records, booking information and internal documentation.
• Processing payments, invoices and relevant paperwork.
• Updating patient information
• Monitoring outstanding enquiries and ensuring follow-ups are completed.
• Supporting the clinical team with administrative duties.
• Communicating relevant information clearly to practitioners and colleagues.
• Liaising with suppliers regarding orders, deliveries and invoices when required.
• Supporting clinic events, promotional activities and other business initiatives.

Working Hours

This is a part-time position with shifts scheduled around the operational needs of the clinic.

The available shifts will be:

• 9:00 am – 5:00 pm
• 10:00 am – 6:00 pm

What We Offer

• £12.80–£13.20 per hour, depending on experience.
• Part-time, permanent employment.
• Commission on membership sign-ups and skincare product sales.
• The opportunity to earn additional income based on sales performance.
• Company pension.
• Employee discounts on eligible treatments and products.
• A supportive and professional team environment.
• Ongoing training and opportunities for career progression.
• The opportunity to develop your sales, customer service and clinic management skills.
• The opportunity to contribute directly to the growth and success of Pose Aesthetics.

Pay: £12.80-£13.20 per hour

Application question(s):

• Do you have sales experience?
• Have you ever worked in Beauty/aesthetics/dental space?

Work Location: In person