Receptionist and telecaller

• Make outbound calls to prospective customers and clients.
• Handle incoming calls and respond to customer queries professionally.
• Explain products, services, offers, or banking-related processes clearly to customers.
• Understand customer requirements and provide appropriate information.
• Generate leads and follow up with prospective customers.
• Maintain regular follow-ups through calls and other approved communication channels.
• Achieve assigned daily, weekly, and monthly calling and performance targets.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Coordinate with the sales and operations teams whenever required.
• Build and maintain positive relationships with customers.
• Handle customer objections professionally and work toward suitable solutions.
• Follow company policies, customer-service standards, and data confidentiality guidelines.
• Prepare basic daily/weekly performance reports as required.

Requirements

• Excellent verbal communication skills in English and Hindi/Punjabi.
• Confident and professional telephone etiquette.
• Good listening and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office/Google Workspace.
• Ability to work with targets and deadlines.
• Strong follow-up and customer-handling skills.
• Positive attitude, discipline, and willingness to learn.
• Freshers with good communication skills are welcome to apply.
• Previous experience in telecalling, banking, BPO, customer service, sales, or lead generation will be an advantage.

Preferred Candidate Profile

We are looking for someone who is:

• Confident while speaking with customers.
• Comfortable making a high volume of calls.
• Target-oriented and motivated by performance.
• Professional, punctual, and responsible.
• Good at convincing and handling customer objections.
• Capable of maintaining proper follow-ups.
• Willing to learn new products, processes, and sales techniques.

What We Offer

• Competitive salary with performance-based incentives.
• Professional and growth-oriented work environment.
• Training and guidance for selected candidates.
• Performance-based growth opportunities.
• Opportunity to develop skills in customer handling, sales, communication, and business development.
• Long-term career opportunities for high-performing employees.

How to Apply

Interested candidates can apply through Indeed or send their updated resume to [Email / WhatsApp Number].

Pay: ₹6,000.00 - ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Paid sick time

Work Location: In person