Receptionist and telecaller

We are looking for a friendly, proactive, and well-organised Telecaller cum Receptionist to manage front-office activities, handle incoming and outgoing calls, follow up with prospective students, and support the admissions team in generating leads and converting enquiries into admissions.

Key Responsibilities

1. Telecalling & Admissions Support

* Make outbound calls to prospective students from the provided database.

* Respond to enquiries about courses, fees, eligibility, and admission procedures.

* Follow up with interested students and encourage them to visit the institute or complete the admission process.

* Maintain accurate records of calls, enquiries, follow-ups, and admission status.

* Generate and qualify leads through effective communication.

2. Reception & Front Office Management

* Welcome students, parents, visitors, and guests professionally.

* Handle incoming calls, transfer calls, and respond to general enquiries.

* Maintain the visitor register and manage appointments.

* Ensure the reception area is neat, organised, and presentable.

* Coordinate with the admissions team and other departments.

3. Administrative Support

* Maintain student enquiry forms and basic records.

* Assist with documentation, data entry, and daily reporting.

* Support the team in organising workshops, events, and student engagement activities.

* Perform other front-office and admissions-related duties as assigned.

Required Skills & Qualifications

* Plus Two or any degree; candidates with relevant experience are preferred.

* Good communication skills in English and Malayalam.

* Basic computer knowledge, including MS Office and Excel.

* Good telephone etiquette and interpersonal skills.

* A pleasant personality, professional attitude, and customer-service mindset.

* Ability to manage multiple tasks and work as part of a team.

* Experience in telecalling, reception, customer service, or educational admissions will be an advantage.

Key Performance Indicators (KPIs)

* Number of calls made and enquiries handled.

* Quality and consistency of student follow-ups.

* Leads generated and admissions supported.

* Accuracy of records and daily reports.

* Professionalism in handling visitors and calls.

Pay: ₹8,600.00 - ₹15,000.00 per month

Work Location: In person