Receptionist / Assistant Manager-in-Training

About Threading & Spa by Harman

Threading & Spa by Harman is a beauty and wellness spa specializing in threading, skincare, and personal-care services. We are committed to creating a welcoming, clean, relaxing environment and delivering a consistent, high-quality client experience.

About the role

We are hiring a full-time Receptionist / Assistant Manager-in-Training to join our team.

This is a reception-first opportunity. You will begin by learning and supporting front-desk and daily salon operations. As you demonstrate reliability, sound judgment, strong client service, teamwork, and leadership, you may advance into assistant-manager responsibilities.

The right person is comfortable wearing different hats in a small business. Some days may include reception, client check-in, scheduling, checkout, and client questions. Other days may require helping the team stay organized, supporting client concerns, or assisting with daily operations.

Our salon can serve approximately 20–30 clients per hour during busy periods. You must be able to stay calm, accurate, welcoming, and attentive while working at a fast pace.

This position primarily reports to the Spa Manager and works with the Owner and Director as needed.

What you will do

Reception and client experience

Welcome clients warmly and professionally.

Manage appointments, walk-ins, client flow, phone calls, and in-person questions.

Check clients in and out accurately.

Process payments and use the point-of-sale system.

Help clients understand services, packages, and appointment options.

Listen carefully to client needs and communicate concerns to the appropriate team member.

Help maintain a welcoming, clean, organized, and professional environment.

Daily operations

Support opening and closing procedures.

Help the team stay organized during busy periods.

Assist with scheduling, checkout, and front-desk coverage as needed.

Support inventory awareness and supply organization.

Assist with time-sensitive operational projects.

Follow company policies, safety standards, and sanitation expectations.

Growth into assistant-manager responsibilities

As you demonstrate readiness, responsibilities may expand to include:

Helping set and communicate daily team priorities.

Supporting technicians with client flow and operational needs.

Helping confirm that clients and technicians understand the desired service outcome.

Responding to client concerns calmly and professionally.

Documenting recurring concerns and bringing possible solutions to leadership.

Supporting consistent service and presentation standards.

Helping coordinate team communication and short team meetings.

Supporting onboarding and training for new team members.

Assisting with client-retention and follow-up efforts.

Advancement is based on demonstrated performance and fit. It is not automatic and is not based solely on time in the role.

What we are looking for

Experience in a high-volume customer-service environment such as hospitality, salons, restaurants, retail, reception, or a similar setting.

Strong communication and listening skills.

Reliable attendance and follow-through.

Ability to remain calm, organized, and accurate during busy periods.

Ability to keep up with a fast pace while maintaining a welcoming client experience.

Ability to prioritize tasks and support teammates when needed.

Willingness to learn appointment scheduling and POS systems.

Professional, respectful, and solution-oriented approach to client concerns.

Comfort working with a diverse client and team population.

Ability to receive feedback and apply new procedures.

Willingness to take ownership instead of blaming clients or coworkers when a problem occurs.

Ability to stand for extended periods and assist with light cleaning, setup, and operational tasks.

We are willing to train the right person who demonstrates the attitude, reliability, pace, and potential to grow. Experience in hospitality or restaurant industry can be especially valuable because those environments develop speed, teamwork, customer awareness, and the ability to stay composed under pressure.

This role may be a good fit if you

Notice problems and think about possible solutions.

Enjoy helping a team work better together.

Care about the details that shape a client’s experience.

Can lead respectfully without needing to control every situation.

Are comfortable starting with the fundamentals and earning greater responsibility.

Can move quickly without becoming careless or unfriendly.

Want an opportunity to grow within a small, service-focused business.

Schedule and availability

Full-time, approximately 40 hours per week.

The spa operates seven days a week.

Availability to work weekends is required.

Schedule includes one to two days off each week based on business needs.

This is an in-person position in San Antonio, Texas.

Compensation and benefits

$16.00–$19.00 per hour, depending on experience and demonstrated qualifications.

Employee discounts on services and products.

Growth and advancement opportunities within the company.

How to apply

Please include a resume and a brief note answering this question:

Tell us about a time you worked in a busy customer-service environment, had to keep up with high demand, and still maintained a positive customer experience. What did you do?

We are looking for someone who can begin by learning the operation, contribute wherever needed, and grow into greater responsibility through consistent performance.

Pay: $16.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person