RECEPTIONIST - ASTOR HOTEL ATHENS

Astor Hotel Athens is seeking to cover the position of Receptionist

Key Responsibilities:

• Manage check-in and check-out procedures in a professional and efficient manner.

• Welcome guests with a friendly and professional attitude, ensuring a positive first impression and high standards of hospitality.

• Handle guest requests, inquiries, and concerns promptly, providing effective solutions with a customer-oriented approach.

• Answer and manage incoming phone calls and provide accurate information to guests.

• Coordinate daily operations with housekeeping, maintenance, and other hotel departments to ensure smooth guest service.

• Provide information regarding hotel facilities, services, and points of interest in Athens.

• Handle reservations, payments, and administrative tasks related to front office operations.

• Maintain a professional appearance and represent the values and standards of Astor Hotel Athens at all times.

Required Qualifications:

• Previous experience in a similar Front Office / Receptionist role within the hospitality industry.

• Studies in Tourism, Hospitality Management, or a related field will be considered an advantage.

• Excellent communication and interpersonal skills.

• Strong guest service orientation and problem-solving skills.

• Good knowledge of computer systems and hotel reservation software (experience with Protel will be considered an advantage).

• Ability to multitask, prioritize responsibilities, and work effectively under pressure.

• Fluency in English; additional languages will be considered an asset.

• Flexibility to work on rotating shifts, including weekends and holidays.

• Team spirit and ability to collaborate effectively with colleagues.

What We Offer:

• Opportunity to grow professionally within a well-established city hotel.

• Supportive and professional working environment.

• Continuous training and development opportunities.

• A dynamic workplace in the heart of Athens.