Receptionist / BDC Representative

Job Summary

We are seeking a detail-oriented Receptionist / BDC (Business Development Center) Representative to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and supporting our sales team through effective communication and administrative tasks. The ideal candidate will be a proactive communicator with strong organizational skills, capable of handling multi-line phone systems and office management duties with professionalism and enthusiasm. This paid position offers an exciting opportunity to be a key part of a dynamic team dedicated to delivering outstanding client experiences.

Responsibilities

• Greet visitors, clients, and vendors warmly, ensuring a positive first impression for everyone entering the office.
• Answer and direct all incoming phone calls using multi-line phone systems with courtesy and professionalism, adhering to proper phone etiquette.
• Manage front desk operations, including handling mail, filing, and maintaining a tidy reception area.
• Support the sales team by scheduling appointments, following up with potential clients, and assisting with lead management through the BDC system.
• Maintain accurate records of client interactions, appointments, and correspondence using Microsoft Office applications such as Word and Excel.
• Assist with clerical tasks including proofreading documents, data entry, and managing office supplies inventory.
• Coordinate with team members to ensure efficient office management and timely communication across departments.

Skills

• Bilingual proficiency is highly desirable to serve a diverse client base effectively.
• Strong office management skills combined with experience in clerical support and administrative functions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer literacy.
• Excellent phone answering skills with knowledge of multi-line phone systems and phone reception best practices.
• Demonstrated customer service experience with the ability to communicate clearly and professionally in person and over the phone.
• Organizational skills that enable effective time management, filing, proofreading, and handling multiple tasks simultaneously.
• Personal assistant or front desk experience is a plus, along with familiarity in client communication and customer support roles.

Join us to be part of a vibrant team where your organizational talents and positive attitude will make a real difference! This is a paid position designed to empower your professional growth while delivering exceptional service that keeps our business running smoothly.

Pay: $18.00 - $25.00 per hour

Work Location: In person