Receptionist (Bilingual)

About:

Alef Group is a pioneer in developing meaningful and connected communities that celebrate creativity, innovation, and cultural pride through investment and strategic joint ventures, seeking a highly motivated, results-driven Receptionist (Bilingual) to join our team in Sharjah.

Job Purpose:

The Receptionist is the first point of contact for Alef Group office, responsible for creating a professional and welcoming environment for visitors and employees. The role manages the front office by handling incoming calls, greeting and assisting guests, and coordinating office administration tasks.

Key Accountabilities:

Front Office & Guest Relations

• Greet and welcome visitors, clients, and partners in a professional and courteous manner.
• Direct visitors to the appropriate departments or staff members.
• Maintain a tidy and presentable reception area in line with Alef Group’s corporate image.
• Serve as the primary contact for general inquiries, providing accurate information or redirecting appropriately.

Communication & Call Management

• Answer, screen, and forward incoming calls promptly and professionally.
• Manage the company’s main telephone line and reception email account.
• Record and relay messages accurately to the concerned staff members.

Administrative & Office Support

• Manage courier services, incoming and outgoing mail, and document distribution.
• Assist with meeting room bookings and coordinate hospitality services for visitors.
• Support in scheduling appointments and meetings.
• Maintain office supplies related to front office operations and liaise with Admin for replenishment.
• Assist with basic clerical tasks such as filing, scanning, and data entry.

Coordination & Liaison

• Coordinate with internal departments to facilitate smooth visitor management and office events.
• Maintain updated contact lists of internal staff and external partners for reference.

Educational Qualifications, Work Experience, and Skills Required:

Educational Qualification & Certifications:

• High school diploma or bachelor’s degree in Business Administration or related field.

Work Experience:

• Minimum 2–4 years of experience as a receptionist, front desk officer, or customer service representative in a corporate environment.
• Prior experience in real estate development, property, or related sectors in UAE is an advantage.
• Knowledge of office administration and basic clerical procedures.

Skills required:

• Excellent communication and interpersonal skills.
• Professional appearance and customer-service oriented attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Fluency in English and Arabic.