Receptionist (BMW)

SALES RECEPTIONIST

BMW Munich Motors – Raipur

Location: Raipur, Chhattisgarh
Department: Sales
Employment Type: Full-Time
Industry: Luxury Automobile / Premium Automotive Retail

Job Summary

BMW Munich Motors is looking for a well-groomed, confident, and customer-focused Sales Receptionist to be the first point of contact for customers visiting our BMW showroom. The candidate will be responsible for creating a premium customer experience, managing the reception area, handling enquiries, and supporting the Sales Team with customer coordination.

Key Responsibilities

• Welcome and greet all customers and visitors entering the showroom in a professional and courteous manner.
• Create a warm, premium and hospitable experience for BMW customers.
• Understand the purpose of the customer's visit and direct them to the appropriate Sales Consultant or concerned department.
• Manage showroom reception and ensure the reception area remains clean and presentable.
• Handle incoming calls and transfer them to the concerned team members.
• Record customer enquiries, walk-ins, appointments and basic customer information accurately.
• Coordinate customer appointments, test drives and showroom visits with the Sales Team.
• Follow up with customers regarding scheduled appointments and visits when required.
• Maintain visitor and customer records.
• Offer refreshments and ensure customer requirements are attended to during their showroom visit.
• Support the Sales Team with basic administrative and customer coordination activities.
• Assist in maintaining customer experience standards as per BMW dealership guidelines.
• Handle customer queries professionally and escalate complaints or concerns to the appropriate manager.
• Coordinate with Sales, CRM and other departments whenever required.
• Maintain confidentiality of customer information and dealership records.

Candidate Profile

• Graduate / Undergraduate with good communication skills.
• Freshers and candidates with relevant reception, hospitality, front-office or automobile showroom experience may apply.
• Excellent verbal communication and interpersonal skills.
• Pleasant personality with professional grooming and etiquette.
• Customer-oriented and service-focused approach.
• Basic knowledge of MS Office, email and computer operations.
• Good Hindi and English communication; knowledge of Chhattisgarhi/local language will be an advantage.
• Ability to handle multiple customers and tasks professionally.
• Should be punctual, disciplined and presentable.

Key Skills

Customer Handling | Front Office Management | Communication | Telephone Etiquette | Appointment Coordination | Hospitality | MS Office | Customer Service | Team Coordination

Working Hours

10:00 AM to 7:00 PM
Working days and weekly off as per dealership schedule.

Why Join BMW Munich Motors?

• Opportunity to work with a premium luxury automotive brand.
• Professional and customer-focused work environment.
• Learning and career development opportunities.
• Exposure to premium customer handling and automobile retail operations.
• Training and development support.

Interested candidates can share their updated CV with the HR Department of BMW Munich Motors, Raipur.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Leave encashment
• Provident Fund

Work Location: In person