Receptionist/ Clerical

Position Title: Switchboard Operator/Receptionist

Location: Calcasieu Parish Health Unit

Position Summary
The Switchboard Operator/Receptionist serves as the first point of contact for patients, visitors, and community partners entering or contacting the Calcasieu Parish Health Unit. This position is responsible for providing courteous, professional customer service while efficiently managing the facility’s telephone system, directing patients and visitors, and assisting with routine administrative duties. The incumbent plays a key role in creating a welcoming environment and ensuring patients are connected with the appropriate clinic services.

Essential Duties and Responsibilities

• Answer all incoming telephone calls promptly and professionally.
• Screen, route, and transfer calls to the appropriate staff member or program.
• Maintain familiarity with clinic services, hours of operation and general procedures in order to provide accurate information to the public.
• Greet all patients and visitors in a friendly, courteous, and professional manner upon arrival.
• Assist patients by answering questions and directing them to the appropriate clinic or service area.
• Maintain a positive, clean, organized and welcoming reception area that reflects excellent customer service.
• Print official immunization records from the Louisiana LINKS immunization registry as requested by patients or authorized individuals.
• Verify patient identity prior to releasing immunization records in accordance with confidentiality and HIPAA requirements.
• Notify appropriate staff of patient arrivals and visitors as needed.
• Monitor the reception area to ensure patient flow is organized and efficient.
• Maintain confidentiality of all patient information and comply with all HIPAA, Louisiana Department of Health, and Office of Public Health policies and procedures.
• Perform routine clerical duties, including filing, copying, scanning, and distributing documents.
• Assist with other administrative duties as assigned to support daily health unit operations.

Knowledge, Skills, and Abilities

• Excellent verbal communication and interpersonal skills.
• Strong customer service skills with the ability to interact professionally with patients, visitors, and staff.
• Ability to operate a multi-line telephone system efficiently.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills and attention to detail.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, reception, switchboard operations, or clerical support is preferred.
• Experience in a healthcare setting is preferred.
• Ability to learn and utilize the Louisiana LINKS immunization registry and other state information systems.

Working Conditions

• Primarily performed in an office and clinical environment.
• Frequent interaction with patients, visitors, healthcare providers, and the general public.
• Requires prolonged periods of sitting, standing, telephone use, and computer work.

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Expected hours: 40.0 per week

Work Location: In person