Receptionist / Client Co-ordinator

We are seeking individuals who possess a natural desire for helping and serving others.

As the Receptionist / Client Services Co-ordinator, you will be expected to meet and greet clients on arrival. Provide a friendly, warm, and enthusiastic service to everyone who walks through our door.

authentic passion for health, aesthetics and wellness and projecting that into making a client feel knowledgeable, confident and safe.

You will be our client’s first and last impression.

Responsibilities:

• Act as a host and owner of client experience.
• Ensure a successful check-in and check-out process for all clients visiting the clinic.
• Assist clients with booking, rescheduling and cancelling appointment where necessary.
• Schedule, maximize and coordinate appointments effectively.
• Effectively support therapists, doctors and practitioners, so they are able to carry out treatments to the highest standard.
• Participate in daily operations activities such as: electronic record keeping, inventory, ordering front office supplies, restocking, and maintaining clinic cleanliness standards.
• Administrative duties include but are not limited to: maintaining appointment calendars, record-keeping, sorting mail, managing deliveries, recording sales and paying invoices.
• Manage office email and phone communications to clients including: answering client queries, appt. request.
• Sell packages, retail products, and take payments.
• Ensure confidentiality of sensitive information.

Requirements:

• Must exude a positive, friendly attitude with excellent client service and communication skills.
• Must exercise professionalism and discretion with sensitive and private information.
• Must have a passion for health, wellness, and aesthetics.
• Must be a motivated self-starter who can perform tasks without constant supervision.
• Must have organizational, problem-solving and multitasking skills.
• Must be a quick learner who can absorb and implement information.
• Must remain calm under pressure when handling client needs.
• Must be reliable and act with integrity.

Working Hours:

Monday: 09:45am-8:00pm

Tuesday: 09:45am-5:00.pm

Wednesday: 09:45am - 7pm

Thursday: 09:45 - 8:00pm

Friday: 09:45 - 7pm

Job Types: Full-time, Part-time

Pay: Up to £15.00 per hour

Benefits:

• Employee discount

Work Location: In person